Service Technician I

Service Experts; South Carolina; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

PTO & holidays

Medical/Dental/Vision

401(k) matching

Life and disability insurance

Training opportunities

Career development

Job summary

Service Experts is seeking an HVAC service technician to diagnose, repair, and maintain residential and light commercial systems. You will work under supervision, apply diagnostic tools, and deliver courteous, professional service while ensuring safety and quality standards.

The ideal candidate has 0-2 years of HVAC experience, EPA certifications, a valid driver’s license, and the ability to read wiring diagrams. We offer extensive training and strong growth opportunities.

Qualifications

• 0-2 years of HVAC experience with technical training certification required.
• EPA and safety certifications required.
• Must be able to read wiring diagrams and troubleshoot electrical, refrigerant and duct systems.

Responsibilities

• Performs residential and light commercial service calls under supervision.
• Diagnoses and resolves customer problems in a courteous, professional, timely, and accurate manner.
• Diagnoses and services heating, air conditioning, ventilation, and refrigeration equipment.
• Inspects equipment and identifies potential problems to prevent failures or callbacks.
• Completes routine maintenance and equipment cleaning as needed.
• Responsible for delivery and removal of parts and equipment needed to complete service work.
• Communicates with dispatch to provide accurate status reports of activities and availability.
• Delivers excellent customer service and sustains high levels of customer satisfaction.
• Promotes products and services to customers; communicates leads to Sales/Service Coordinator.
• Ensures company property, vehicles, and tools are properly accounted for.
• Represents the company professionally, honestly, and ethically in all business matters.
• Follows standard procedures and maintains stocked vehicle; returns defective warranty parts.
• Performs similar/other duties as needed; maintains regular attendance.

Skills

HVAC experience

EPA certification

Wiring diagrams

Valid driver's license

Customer service

Education

High School Diploma/GED

Tools

HVAC diagnostic equipment

Job description

Welcome!

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Benefits

• Competitive Pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

Key Responsibilities

• Works under general supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned
• Regular, reliable attendance

Desired Skills And Qualifications

• High school diploma or GED with additional training and 2+ years’ experience in HVAC with technical training certification required
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various service projects
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
• Proficient and able to install a basic duct fitting
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

Minimum Experience & Education

• Minimum Experience: 0 - 2 years
• Minimum Education: High School Diploma/GED

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]