Assistant General Manager

Western States Lodging and Management; Rochester (MN); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

401(k) with 4% match

Hotel discounts

Health insurance (Medical, Dental, and

Job summary

Staybridge EVEN Rochester is seeking an Assistant General Manager to balance guest experience with strong financial performance. You will lead hotel operations, support department managers, and drive revenue growth while maintaining brand standards and service quality.

The role reports to the General Manager and emphasizes hands-on leadership, strategic planning, and people development to elevate overall hotel performance and guest satisfaction.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 5–7 years progressive hotel management experience.
• Strong leadership and financial acumen with revenue oversight.

Responsibilities

• Develop and implement plans to achieve operational, financial, guest satisfaction, and team performance goals.
• Lead and support department managers across guest services, housekeeping, maintenance, and hotel operations.
• Partner with leaders to optimize revenue, manage costs, and maximize profitability.
• Monitor performance, analyze data, and drive budgeting, forecasting, and cost-control initiatives.
• Lead HR activities: recruiting, onboarding, training, evaluations, coaching and disciplinary actions.

Skills

Leadership

Revenue management

Budgeting

Guest services

Communication

MS Office

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

Hotel PMS

Revenue management systems

MS Office

Job description

Staybridge EVEN Rochester

Assistant General Manager | Lead Performance. Elevate Hospitality. Drive Success.

Are you an experienced hotel leader who knows how to balance exceptional guest experiences with strong operational and financial performance? Do you enjoy developing teams, improving processes, and finding opportunities to increase revenue and profitability? Join our team as Assistant General Manager and take a key leadership role in driving the success of the hotel.

Reporting to the General Manager, you’ll help lead hotel operations, support department managers, strengthen financial performance, and ensure our property consistently delivers on brand and service expectations. You’ll bring experience, sound judgment, and a hands‑on leadership approach to help the hotel and its associates perform at their best.

What’s in it for you- Compensation & Benefits

• Competitive Pay - $65,000 annually.
• The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance and career development.
• 401(k) with a dollar-for-dollar company match up to 4%
• Hotel discounts at select Western States Lodging & Management properties

Eligible full-time associates are entitled to the following:

• Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) options
• Optional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options.
• Personal Time Off (PTO) and Vacation benefits

What You’ll Do

• Help develop and implement strategic plans designed to achieve operational, financial, guest satisfaction, and associate performance goals.
• Lead and support department managers in maintaining strong performance across guest services, housekeeping, maintenance, and other hotel operations.
• Partner with department leaders to optimize revenue, control operating and labor costs, and maximize hotel profitability.
• Monitor hotel performance, financial results, and operational trends to identify opportunities for improvement.
• Assist with budgeting, forecasting, financial reporting, revenue management, and cost-control initiatives.
• Analyze hotel data, market conditions, and business trends to support informed operational and financial decisions.
• Lead and support human resources activities, including recruiting, interviewing, onboarding, training, performance evaluations, coaching, and disciplinary actions.
• Handle escalated guest concerns and service recovery situations while protecting guest satisfaction and the hotel’s reputation.
• Monitor payroll and staffing levels to ensure labor costs align with occupancy, revenue, and business demands.
• Maintain strong financial controls related to cash, inventories, receivables, city ledger accounts, and other hotel financial processes.

What Makes You Successfu l

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Additional certifications or coursework in hotel or hospitality management preferred.
• 5–7 years of progressive experience in hotel management.
• At least 2 years of experience in a supervisory, management, or Assistant General Manager role.
• Strong leadership and decision-making skills with the ability to effectively lead department managers and hotel associates.
• Advanced knowledge of hotel operations, revenue management, financial performance, and guest service standards.
• Strong financial acumen with experience in budgeting, forecasting, cost control, and financial analysis.
• Excellent verbal and written communication and interpersonal skills.
• Proficiency with hotel management systems, revenue management tools, and Microsoft Office applications.
• Availability to work a flexible schedule, including some weekends and holidays as business needs require.
• Ability to frequently walk, stand, bend, stoop, sit, and reach.
• Ability to occasionally lift and move items weighing up to 50 pounds using proper body mechanics.

You Know You’re Successful When…

The hotel consistently achieves its operational, financial, and guest satisfaction goals while maintaining high standards across every department. Department managers are supported, accountable, and equipped to lead their teams effectively, while associates understand expectations and deliver exceptional service. You identify trends and opportunities, make informed decisions, control costs, support revenue growth, and resolve challenges before they impact performance. Most importantly, you serve as a trusted partner to the General Manager and help create a high-performing hotel culture built around exceptional hospitality.

Why Join Western States Lodging & Management?

Western States Lodging & Management is a leading property management company with a diverse portfolio that includes nationally recognized hotel brands such as Hilton, Marriott, and IHG, Legacy Senior Living communities, and Nxt multifamily apartment communities throughout the western United States.

Our mission is simple: Serving You Like Family. That commitment extends beyond our guests and residents—it defines how we treat our associates and business partners. We believe that great people build great communities, which is why we invest in our team through meaningful work, ongoing professional development, and opportunities for long‑term career growth. At Western States Lodging & Management, we encourage every team member to serve as an Ambassador of our values, a trusted Consultant who brings knowledge and solutions, a Collaborator who builds strong relationships through teamwork, and a Coach who is passionate and empowers others to learn, grow, and succeed.

Whether you’re launching your career or bringing years of experience, you’ll find a workplace where your contributions are valued, your ideas are welcomed, and your potential is supported every step of the way.