Guest Service Representative

WSLM Recruiting; Page (AZ); Presencial; USD 23 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) match

Hotel discounts

Health insurance

HSA options

PTO

Resumo da oferta

Best Western View of Lake Powell is seeking a Guest Services Representative to deliver welcoming front-desk service and support guest needs across the stay. You will handle check-ins/check-outs, reservations, and coordinate with housekeeping to ensure rooms are ready for arrivals.

We value strong communication, organizational skills, and a customer-first mindset, with opportunities for growth and a competitive benefits package. A Weekend/holiday availability is required.

Qualificações

• High school diploma or equivalent preferred.
• 1–3 years of front desk/hospitality experience.
• Proficient with hotel management software and reservation systems.
• Excellent verbal and written communication; strong organizational skills.
• Available to work weekends and holidays.

Responsabilidades

• Welcome guests and provide friendly, professional service.
• Manage check-in/check-out, room assignments, payments, and keys.
• Handle guest questions, concerns, and complaints with timely resolutions.
• Assist with reservations, changes, and room inventory.
• Coordinate with housekeeping/maintenance to ready rooms.
• Monitor guest satisfaction and address feedback.
• Support training for new front desk associates.
• Maintain guest accounts, reports, and administration.
• Follow cash handling and payment-processing policies.
• Audit group guest accounts against contracts.
• Provide information on amenities, services, and local attractions.
• Maintain clean, welcoming front desk area.
• Drive the hotel shuttle when required.
• Demonstrate hospitality and service standards.

Conhecimentos

Customer service

Communication

Organization

Problem-solving

Attention to detail

Empathy

Adaptability

Formação académica

High school diploma or equivalent

Ferramentas

Hotel management software

Reservation systems

Payment-processing systems

Descrição da oferta de emprego

Best Western View of Lake Powell

Guest Services Representative | Creating Great Stays from Hello to Goodbye

At Western States Lodging & Management, exceptional hospitality starts at the front desk. As a Guest Services Representative, you’ll play an important role in creating a smooth, welcoming, and memorable experience for every guest. With your hospitality experience, you’ll confidently handle guest needs, resolve concerns, coordinate with hotel departments, and help keep front desk operations running efficiently.

We’re looking for someone who understands that great guest service is about more than completing a check-in—it’s about making people feel genuinely welcomed and cared for throughout their stay.

What’s in it for you- Compensation & Benefits

• Competitive Pay - $17 - 18.50 hourly.
• • The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance and career development.
• 401(k) with a dollar-for-dollar company match up to 4%
• Hotel discounts at select Western States Lodging & Management properties

Eligible full-time associates are entitled to the following:

• Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) options
• • Optional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options.
• Personal Time Off (PTO) and Vacation benefits

What You’ll Do

• Welcome guests and provide friendly, professional service throughout their stay.
• Efficiently manage guest check-in and check-out processes, including room assignments, payments, and room keys.
• Handle complex guest questions, requests, concerns, and complaints while working toward timely and appropriate resolutions.
• Assist with room reservations, reservation changes, pre-registration, and room inventory management.
• Coordinate with housekeeping and maintenance teams to ensure rooms are clean, ready, and available for arriving guests.
• Monitor guest satisfaction and proactively address feedback or service concerns.
• Assist with training and supporting new front desk associates on procedures, service expectations, and hotel protocols.
• Maintain accurate guest accounts and assist with administrative responsibilities, including reports and account management.
• Follow established cash handling, credit, and payment-processing policies and procedures.
• Audit group guest accounts to ensure postings align with applicable sales contracts.
• Provide guests with accurate information about hotel amenities, services, promotions, and local attractions.
• Maintain a clean, organized, and welcoming front desk area.
• Drive the hotel shuttle when required and appropriately authorized (depending on the property).
• Consistently demonstrate Western States Lodging & Management hospitality and service standards.

What Makes You Successful

• High school diploma or equivalent preferred.
• 1–3 years of experience in hotel front desk operations, hospitality, customer service, or a related field.
• Advanced customer service skills with the ability to handle challenging situations with professionalism, patience, and empathy.
• Experience using hotel management software, reservation systems, and payment-processing systems.
• Strong problem-solving and decision-making skills.
• Strong organizational skills with the ability to manage reservations, room inventory, guest requests, and administrative responsibilities.
• Excellent verbal and written communication skills.
• Strong attention to detail when managing guest accounts, reservations, payments, and reports.
• Availability to work some weekends and holidays as business needs require.

Physical Requirements

This position requires frequent walking and standing, as well as the ability to bend, stoop, sit, stand, and reach throughout the shift. Associates must be able to use proper body mechanics and lifting techniques to occasionally lift and move items weighing up to 25 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.

You Know You’re Successful When…

Guests feel welcomed, heard, and well cared for throughout their stay, and they can count on you to confidently handle their questions and concerns. You keep reservations, room inventory, guest accounts, and front desk responsibilities organized and accurate while communicating effectively with housekeeping, maintenance, and other departments. You’re a dependable resource for both guests and newer team members, helping create smooth hotel operations and consistently positive guest experiences.

Why Join Western States Lodging & Management?

Western States Lodging & Management is a leading property management company with a diverse portfolio that includes nationally recognized hotel brands such as Hilton, Marriott, and IHG, Legacy Senior Living communities, and Nxt multifamily apartment communities throughout the western United States.

Our mission is simple: Serving You Like Family. That commitment extends beyond our guests and residents—it defines how we treat our associates and business partners. We believe that great people build great communities, which is why we invest in our team through meaningful work, ongoing professional development, and opportunities for long-term career growth. At Western States Lodging & Management, we encourage every team member to serve as an Ambassador of our values, a trusted Consultant who brings knowledge and solutions, a Collaborator who builds strong relationships through teamwork, and a Coach who is passionate and empowers others to learn, grow, and succeed.

Whether you're launching your career or bringing years of experience, you'll find a workplace where your contributions are valued, your ideas are welcomed, and your potential is supported every step of the way.