Assistant General Manager

Priority Dispatch Corp.; Richmond (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Daly Seven in Richmond, VA seeks an Assistant General Manager to partner with the General Manager and oversee daily hotel operations, guest services, and team leadership.

You will supervise front desk staff, coordinate with sales for group bookings, ensure safety standards, and manage payroll and reporting, while delivering outstanding guest experiences.

Qualifications

• Minimum of a 2-year college degree or equivalent experience.
• Hotel leadership experience is required.
• Excellent written and oral communication skills.
• Ability to stand for extended periods, lift up to 30 pounds, bend, stoop, and navigate stairs.

Responsibilities

• Directly supervise, lead, and train front desk staff with the General Manager.
• Assist in recruiting, training, and supervising hotel employees across all departments.
• Lead staff and safety meetings and brand training sessions.
• Work front desk shifts during busy periods or breaks.
• Reconcile reports, compute timecards, and manage payroll reporting as needed.
• Drive revenue by collaborating with Sales and managing group bookings.
• Run and mail Direct Bill Statements weekly and ensure payments are recorded.

Skills

Leadership

Staff training

Customer service

Payroll reporting

Education

Associate or higher degree

Job description

As an Assistant General Manager (AGM) at Daly Seven, you are a key leadership pillar responsible for the hotel's seamless operation. You are the direct partner and backup to the General Manager, ensuring that every department functions at its peak. Given the 24/7 nature of our business, you demonstrate a deep commitment to our people and property by being a flexible, reliable leader who is always ready to support the team.What You’ll DoLead & InspireDirectly supervise, lead, and train front desk staff in collaboration with the General Manager.Create a positive work atmosphere that promotes genuine teamwork and collaboration.Assist in recruiting, training, and supervising hotel employees across all departments.Lead impactful staff meetings, safety meetings, and brand training sessions.Work daily shifts at the front desk during slow periods or while Guest Service Agents are on breaks.Drive Results & RevenueReconcile housekeeping reports, maintain room inventories, and compute timecards daily.Complete Daily Business Reports, count money, make deposits, and manage payroll reporting when requested.Actively drive revenue by collaborating with the Director of Sales, attending revenue calls, and managing group bookings.Promote active participation in the Daly Detective Sales Lead Program among the front desk team.Run and mail Direct Bill Statements weekly, ensuring all payments are entered accurately upon receipt.Ensure Safety & StandardsInspect 50% of guest rooms monthly (25% for larger properties) to ensure they meet our high standards.Maintain expert knowledge of emergency procedures, emergency cut-offs (gas, electric, water), and the location of emergency lights.Investigate accidents or incidents on the premises, complete detailed incident reports, and monitor onsite safety measures.Ensure all Daly Seven policies and franchise standards are consistently met, documented, and followed.QualificationsMinimum of a 2-year college degree from an accredited university or equivalent experience.Prior hotel and leadership experience.Excellent written and oral communication skills.Ability to stand for extended periods, lift up to 30 pounds, bend, stoop, and regularly navigate stairs.ScheduleAbility to work a schedule that includes nights, weekends, and holidays, typically from 12:00 PM to 9:00 PM.