Assistant General Manager

Evergreen Alliance Golf Limited LP dba Arcis Golf; Rancho Santa Margarita (CA); On-site; USD 70,000 - 150,000; Full time

Job summary

Arcis Golf is seeking an Assistant General Manager at Tijeras Creek Golf Club in Rancho Santa Margarita, CA. The role partners with the General Manager and department heads to steer club operations, financial forecasting, and staff leadership to deliver superior member and guest experiences.

The ideal candidate will bring hospitality leadership, strong communication, and a track record of managing golf, retail, and food & beverage services in a high-volume club environment.

Qualifications

• Four years hospitality, customer service and management experience preferred.

Responsibilities

• The Assistant General Manager works collaboratively with the General Manager and Department Head Managers in running the operations of the club.
• This role is responsible for building event programing, maintaining established operational standards, monitoring financial forecasting and results, and effectively leading the team to produce the best result for the club.
• Create and manage new systems, processes and services that create an exceptional member experience and club results.
• Ensure the proper controls are in place to accurately track revenues, payroll, inventory and expenses.
• Develops department managers and key employees to reach maximum performance and achieve all initiatives and goals.
• Shift management including nights and weekends to ensure staff members are providing excellent guest service.

Skills

Leadership

Guest experience

Operations management

Team development

Communication

Job description

Club Location: Tijeras Creek Golf Club - Rancho Santa Margarita, CA

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Primary Responsibilities include but not limited to the following:

• The Assistant General Manager works collaboratively with the General Manager and Department Head Managers in running the operations of the club. This role is responsible for building event programing, maintaining established operational standards, monitoring financial forecasting and results, and effectively leading the team to produce the best result for the club.
• The ideal candidate will have a passion for providing a high-caliber experience and have an established track record of success in a leadership role overseeing golf, retail, and food & beverage.
• Create and manage new systems, processes and services that create an exceptional member experience and club results.
• Ensure the proper controls are in place to accurately track revenues, payroll, inventory and expenses.
• Develops department managers and key employees to reach maximum performance and achieve all initiatives and goals.
• Shift management including nights and weekends to ensure staff members are providing excellent guest service.

Qualifications:

• Four years hospitality, customer service and management experience preferred
• Ability to develop team members
• Effective communication and listening skills to meet and exceed our member & guests expectations
• Ability to thrive in a high volume, fast-paced environment with multiple competing priorities
• Ability to create & manage SOP's for all department.
• Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.

Pay Range: $70,304.00 - $150,000.00

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.

Arcis Golf has positioned itself as a dynamic leader in the industry by consistently providing unrivaled amenities to complement diverse playing experiences for members and guests.

We continuously search for individuals who share our Passion for Service to join the teams at our many Clubs and Courses positioned throughout the country.

Our growing and innovative organization offers competitive wages and benefit packages.