Club Operations & Guest Experience Lead

Arcis Golf; Rancho Santa Margarita (CA); On-site; USD 70,000 - 150,000; Full time

Job summary

Arcis Golf is seeking an Assistant General Manager at Tijeras Creek Golf Club in Rancho Santa Margarita, CA. The role partners with the General Manager and department heads to steer club operations, financial forecasting, and staff leadership to deliver superior member and guest experiences.

The ideal candidate will bring hospitality leadership, strong communication, and a track record of managing golf, retail, and food & beverage services in a high-volume club environment.

Qualifications

• Four years hospitality, customer service and management experience preferred.

Responsibilities

• The Assistant General Manager works collaboratively with the General Manager and Department Head Managers in running the operations of the club.
• This role is responsible for building event programing, maintaining established operational standards, monitoring financial forecasting and results, and effectively leading the team to produce the best result for the club.
• Create and manage new systems, processes and services that create an exceptional member experience and club results.
• Ensure the proper controls are in place to accurately track revenues, payroll, inventory and expenses.
• Develops department managers and key employees to reach maximum performance and achieve all initiatives and goals.
• Shift management including nights and weekends to ensure staff members are providing excellent guest service.

Skills

Leadership

Guest experience

Operations management

Team development

Communication

Job description

Arcis Golf is seeking an Assistant General Manager at Tijeras Creek Golf Club in Rancho Santa Margarita, CA. The role partners with the General Manager and department heads to steer club operations, financial forecasting, and staff leadership to deliver superior member and guest experiences.

The ideal candidate will bring hospitality leadership, strong communication, and a track record of managing golf, retail, and food & beverage services in a high-volume club environment.