Assistant General Manager

HMSHost; Orlando (FL); On-site; USD 62,000 - 77,000; Full time

Job summary

An innovative firm is seeking an Assistant General Manager to support restaurant operations at a bustling airport location. This role involves ensuring cleanliness, managing staff, and maintaining high operational standards. Ideal candidates will bring extensive experience in food and beverage service, strong leadership skills, and a commitment to customer satisfaction. With opportunities for career growth and a dynamic work environment, this position is perfect for those looking to make a significant impact in the hospitality industry. Join a team that values diversity and fosters a culture of inclusion while providing exceptional service.

Benefits

Health, dental, and vision insurance

Generous paid time off

Holiday pay

Meal and Transportation Benefits

401(k) retirement plan with company match

Company paid life insurance

Tuition reimbursement

Employee assistance program

Training and career growth opportunities

Referral program

Qualifications

• 6+ years of food and beverage, cash handling, and customer service experience.
• 4+ years of supervisory experience in a casual dining environment.

Responsibilities

• Assist GM in supervising daily activities and ensuring operational standards.
• Conduct interviews and manage staffing decisions.
• Resolve customer and associate issues effectively.

Skills

Customer Service

Cash Handling

Food and Beverage Knowledge

Communication Skills

Sanitary and Safety Standards

Job description

Benefits at HMSHost

We offer:

• Health, dental, and vision insurance
• Generous paid time off (vacation, flex, or sick)
• Holiday pay
• Meal and Transportation Benefits
• 401(k) retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position; ask your recruiter for details.

Location: Orlando Airport F&B

Advertised Compensation: $62,692.00 to $76,623.00

Assistant General Manager

Code: AO1024

Purpose:

The Assistant General Manager (AGM) supports branch management in executing restaurant operations, ensuring cleanliness, readiness, staffing, and operational standards. The AGM makes management decisions based on policies and procedures.

Essential Functions:

1. Complete opening, daily, and closing procedures/checklists according to company policies
2. Assist the GM/F&B Multi Unit Manager I in supervising daily activities of associates
3. Conduct interviews, make hiring and promotion decisions, and promote HMSHost as an employer of choice
4. Analyze financial and operational data to monitor progress and assign staff accordingly
5. Manage daily activities of associates within the restaurant
6. Promote diversity and inclusion within the restaurant
7. Resolve customer and associate issues, escalating complex problems when necessary
8. Ensure compliance with all adult beverage policies and procedures
9. Assign tasks, prepare schedules, and ensure shift coverage
10. Ensure associates take mandated breaks and meal periods
11. Maintain cleanliness and visual appeal of display areas
12. Ensure equipment is in good working order
13. Operate cash register and handle transactions securely
14. Monitor wellness and safety procedures, report concerns
15. Perform health and safety activities as per guidelines
16. Place orders, receive goods, and process invoices
17. Maintain current contact information for all associates

Requirements:

• Ability to work flexible shifts including opening, busy, and closing times
• Knowledge of sanitary, safety, and health standards, including HACCP

Reporting and Schedule:

The AGM reports to the General Manager, Director of Operations, or F&B Multi Unit Manager I. The position requires a varied, rotating schedule, including some opening, busy, and closing shifts.

Minimum Qualifications:

• At least 6 years of food and beverage, cash handling, and customer service experience
• At least 4 years of supervisory or lead experience in a Casual Dine restaurant or kitchen
• Ability to communicate effectively with staff and customers

Learn more about HMSHost and career opportunities at https://www.hmshost.com/.

EOE: Minority/Female/Disabled/Veteran, DFW, Drug-Free Workplace