Hotel Assistant General Manager - Operations Manager

Hampton Inn Daytona Beach; Daytona Beach (FL); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Hotel Manager to oversee operations and ensure guest satisfaction. This role involves managing hotel departments, training staff, and collaborating on strategies to enhance revenue. The ideal candidate will have extensive hotel management experience, strong financial acumen, and exceptional communication skills. Join a team that values accountability and teamwork, and enjoy a rewarding career in a dynamic environment where your contributions will directly impact guest experiences and operational success.

Benefits

401(k)

Dental Insurance

Disability Insurance

Health Insurance

Life Insurance

Paid Time Off

Vision Insurance

Room Discounts

Employee Food and Beverage Discounts

Qualifications

• 4+ years of hotel management experience at the Department Head level.
• Experience in full-service hotels with strong managerial skills.

Responsibilities

• Oversee hotel departments ensuring excellent service and hospitality.
• Assist GM with forecasts, reports, and budget development.

Skills

Hotel Management Experience

Decision-Making Skills

Financial Management

Communication Skills

Team Building

Education

Bachelor's Degree in Hospitality Management

Tools

MS Word

MS Excel

MS PowerPoint

Hotel Management Systems

Job description

Job Summary

Assists in the management of hotel operations to ensure efficiency and profitability. Ensures guest satisfaction across all outlets by maintaining high standards of products and services, while maximizing profitability through cost and labor control. Acts as the General Manager in their absence.

Essential Job Functions

This summary outlines primary responsibilities and qualifications. The hotel operates 24/7, so shifts may vary.

1. Interview, select, train, schedule, coach, and support associates, ensuring performance aligns with brand standards and DHM core values.
2. Oversee hotel departments to ensure excellent service and hospitality.
3. Assist the GM with forecasts, reports, and budget development to maximize revenue and control expenses.
4. Monitor guest satisfaction scores and brand standards, working to improve them.
5. Resolve customer complaints and proactively address operational issues.
6. Ensure internal audit standards are met.
7. Collaborate with sales staff on strategies to improve occupancy and revenue.
8. Maintain front office systems and equipment for optimal performance.
9. Develop action plans to address guest service deficiencies.
10. Support recruitment, hiring, supervision, training, and evaluation of department heads.
11. Oversee service quality, operational efficiency, guest satisfaction, and standards compliance.
12. Perform other duties as assigned by management.

Knowledge, Skills & Abilities

The hotel may consider equivalent combinations of education and experience providing the following:

• Minimum of 4+ years hotel management experience at the Department Head level or above.
• Experience in full-service hotels.
• Ability to foster a culture of accountability and build cohesive teams.
• Strong managerial skills, including decision-making, negotiation, and planning.
• Excellent English communication skills, both verbal and written.
• Proficiency in reading, writing, and preparing complex reports.
• Strong computer skills in MS Word, Excel, PowerPoint; hotel systems experience preferred.
• Financial management skills, including understanding P&L statements, budgeting, forecasting, and scheduling.

Physical Demands

• Ability to stand and move throughout the front office area.
• Lifting up to 25 pounds.
• Occasional twisting, bending, reaching, standing, walking.
• Frequent talking, hearing, seeing, and smiling.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room discounts
• Employee food and beverage discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, veteran status, or any other protected status.

Source: Driftwood Hospitality