Assistant General Manager

Brandt Holdings Co; Oregon (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hotel is seeking an Assistant General Manager to support the daily operations, enhance guest experiences, and drive financial performance. This role involves leadership across various departments, ensuring a strong team dynamic, and maintaining brand standards while benefiting from comprehensive employee perks.

Benefits

PTO with immediate accrual

Access 50% of your wages prior to payday

Discount program for travel and entertainment

Hotel Discounts Worldwide

Health Insurance

401(k) with immediate match

Qualifications

• 2-4 years experience in hospitality industry.
• Previous supervisory experience required.
• Advanced knowledge of hospitality industry and business management.

Responsibilities

• Lead operations of housekeeping, maintenance, sales, and front desk departments.
• Ensure all departments are profitable.
• Assist with human resources functions to control turnover.

Skills

Leadership

Financial analysis

Customer Service

Team management

Sales knowledge

Education

Associate’s Degree in Hotel/Restaurant Management

Business Administration

Job description

As Assistant General Manager, you will be responsible for assisting in the day-to-day leadership and direction of the hotel by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of the hotel and brand in the local community. If you are a go-getter with the natural ability to lead both people and processes, we invite you to apply!

RESPONSIBILITIES

• Drive Brandt Hospitality culture personifying it in daily interactions with both guests and associates.
• Lead the operations of housekeeping, maintenance, sales, and front desk departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the Brandt Hospitality culture.
• Ensure all departments are profitable and maintain strong working relationships.
• Delegate authority and assign responsibility to reporting managers and supervisors and supervise work activities of their departments.
• Ensure direct report team members receive proper training for each position, including safety training and standard operating procedures.
• Ensure coverage of all departments and if necessary cover shifts to ensure that the hotel operates smoothly and staff are supported.
• Conduct regular department meetings.
• Assist with human resources functions of reporting departments by controlling turnover, motivating employees, focusing on employee development and retention.
• Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize good performance.
• Assist with the sourcing, interviewing, onboarding, culture training and ongoing development of each department, with a focus on team member satisfaction, productivity, and guest satisfaction.
• Respond to guest requests and complaints timely, efficiently, appropriately and in an approachable manner.
• Assist in creating and ensuring a realistic and attainable strategic business plan that defines operational goals and profitability objectives.
• Participate in the sales efforts and processes at the hotel, when required; Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.
• Assist the General Manager with budget, forecasting, and P&L critique, as necessary.

QUALIFICATIONS

• Associate’s Degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree required; or equivalent combination of education and experience.
• Two to four years’ experience in hospitality industry required. Previous supervisory experience required. Previous hotel ‘brand’ experience preferred.
• Possess advanced knowledge of hospitality industry and business management fields.
• Lead and be a role model for all team members.
• Basic to advanced knowledge of budget development and analysis and monthly financial analysis.
• Able to assess/evaluate team member performance in a fair and consistent manner.
• Able to make decisions with only general policies and procedures available for guidance.
• Able to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• Able to work in a fast-paced environment.
• Able to prioritize, organize, and manage multiple tasks.
• Knowledge of sales process, client base, and general market knowledge.
• Knowledge of revenue management and able to successfully forecast business on both short-term and long-term basis.

BENEFITS

•PTO with immediate accrual

•Access 50% of your wages prior to payday

•Discount program for car rentals, travel, entertainment, etc.

•Hotel Discounts Worldwide

•Health Insurance

•Dental Insurance

•Vision Insurance

•Basic Life/AD&D and Supplemental Life Insurance

•Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal

•Employer Sponsored Long-Term Disability Coverage

•401(k) with immediate match

•Double Time for Holidays Worked

•Health Savings Account

•Employee Assistance Program (EAP)

•Dependent Care FSA