Assistant General Manager

Paris Baguette USA Inc.; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic and fast-growing bakery café that aims to bring joy to the community! As an Assistant General Manager, you'll play a key role in supporting operations, managing staff, and ensuring exceptional customer experiences. This position offers a flexible work schedule and competitive compensation, along with sweet benefits like discounted meals and free birthday cake. If you're passionate about people and eager to contribute to a vibrant team, this is the perfect opportunity for you to shine in a welcoming environment that values community and collaboration.

Benefits

Flexible work schedule

Competitive compensation

Discounted meals during your shift

Free Cake for your Birthday

Medical, Dental and Vision Benefits

Qualifications

• 2-4 years of food handling experience required.
• Excellent organizational and communication skills are essential.
• Ability to manage and train employees effectively.

Responsibilities

• Support the General Manager in daily operations and employee training.
• Manage inventory counts and order supplies as needed.
• Ensure excellent customer service and maintain store standards.

Skills

Food Handling Experience

Customer Service

Organizational Skills

Time Management

Point of Sale Systems

Team Leadership

Communication Skills

Education

High School Diploma/GED

Some College

Tools

WebPOS

Toast POS

Excel

Job description

Reports to: General Manager

With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette’s mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone.

If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team!

WHAT WE ARE HUNGRY FOR

As the Assistant General Manager you will support the General Manager and help administer training. As Assistant General Manager you will support HR functions of the stores by helping with hiring, getting new packets ready for new hires, etc. Along with helping with the general duties of keeping Paris Baguette clean and running, can administer different tasks and duties to crew members. Overall they will contribute to maintaining excellent service, quality of products, and creating a high sales performance.

KNOWLEDGE AND RESPONSIBILITIES

• Support/Gathering information to develop store operation plans
• Help administer new product launching, promotions and seasonal events.
• Order merchandise and ingredients.
• Monthly inventory count through Excel.
• Collect feedback for identifying local community and customer needs.
• Learn and understand all company policies and provide suitable advice to employees.
• Support manager to deliver any company wide communication to all employees.
• Utilize WebPOS for measuring store revenue and operating performance, e.g. automated programs for work schedule, monthly performance report, quarterly business report, cash and product management program.
• Other duties may be assigned.

Support Store Operation

• Manage POS and credit card system during operating business hours.
• Main contact for catering and special orders.
• Daily inventory count.
• Help manage deliveries and inventory.
• Support simple repairs in the store such as equipment and furniture.
• General substitute for Manager.
• Regularly inspect store to assure standards are maintained at all times.

Employee Management

• Employee training: ensuring all employees are providing excellent customer service, being able to coach employees in a positive manner to improve.
• Job delegation, enforcing duties as assigned.
• Creating employee work schedule for final review by General Manager.
• Issuing refunds for customers.
• Initial claim issues, being able to report it to the right department.
• Monitor, report, and take action on any incidents that occur.
• Quality Control, Health Inspection, Inspection Checklist

WHAT YOU NEED TO HAVE

• Minimum High School Diploma/GED or Some College
• At least 2-4 years of food handling experience.
• Ability to work weekends and holidays.
  
• Detail oriented with excellent organizational skills and verbal and written communication skill
• Able to lift up to 50 lbs.
• Time management, ability to prioritize.
• Proficient on Point of Sale systems, currently Toast. Understand the importance of cash handling and accuracy of transactions.
• Flexible, adaptive, upbeat, open and visible management style, with a successful record of accomplishment of managing senior operations leaders across a large geographically decentralized portfolio.
• Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members.
• Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment.
• Feedback is a gift! Ability to provide construction feedback and recognition to every member of the organization, to ensure we have an open and transparent culture of high performance standards.
• High emotional intelligence with the ability to work with, and manage diverse teams by being highly empathetic, intuitive, self-motivated and driven.
• Teams Win! Has to be a team player who fosters a collaborative and engaged teamwork environment.
• Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette’s Mission, Vision, Brand Values and Culture.

SWEET BENEFITS

• Flexible work schedule
• Competitive compensation
• Discounted meals during your shift
• Free Cake for your Birthday
• Medical, Dental and Vision Benefits