Assistant General Manager

sbcos; New Orleans (LA); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

401(k) matching

Wellness support

Descripción de la vacante

Stonebridge in New Orleans is seeking an Assistant General Manager to support the General Manager in overseeing hotel operations, with emphasis on front-of-house and housekeeping. You will help ensure guest satisfaction and maintain financial performance in line with company standards.

The role requires 3–5 years of hotel management experience, strong knowledge of revenue management, budgeting, and MS Office, and the ability to lead and train staff.

Formación

• Bachelor's degree in Hotel/Restaurant Management, Business, or related field; equivalent experience may be acceptable.
• 3–5 years of hotel management experience, preferably in front-of-house or rooms division.
• Strong knowledge of revenue management, financial analysis, and budgeting.
• Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).
• Excellent communication and leadership skills to manage staff and guest interactions.
• Ability to make data-driven decisions and adjust strategies to improve performance.
• Experience in recruitment, staff training, and performance management.
• Strong organizational skills with ability to manage multiple tasks and priorities.

Responsabilidades

• Oversee hotel operations with focus on front-of-house and housekeeping.
• Provide market analysis and local event forecasts to optimize occupancy and rates.
• Support sales by ensuring front office and reservations teams understand rate structures and yield management.
• Train front desk staff on front office operations, revenue management tasks, and guest services protocols.
• Assist in preparing the annual budget and forecasting changes in expenses and labor costs.
• Adjust controllable expenses based on monthly revenue forecasts to maintain margins.
• Administer cash handling, accounts payable/receivable, and payroll.
• Train staff to deliver guest services per company standards and handle guest complaints.

Conocimientos

Revenue management

Financial analysis

Budgeting

Leadership

Communication

Staff training

Data-driven decisions

Organizational skills

Multitasking

Team supervision

Educación

Bachelor's degree in Hotel/Restaurant Management or Business

Herramientas

Property Management Systems

Microsoft Office

Descripción del empleo

City, State: New Orleans, Louisiana

Title

Assistant General Manager

Location

City, State

FLSA

Exempt/Non-Exempt

Status

Part-time, full-time, seasonal, on-call.

Reports to

General Manager

Supervises

Property Team Members

Pay Range

Enter hourly rate range or salary range depending on position

Job Summary

The Assistant General Manager supports the General Manager in overseeing the hotel's operations, with a focus on front-of-house and housekeeping functions. This role is responsible for managing daily operations, ensuring guest satisfaction, and maintaining operational and financial performance in line with company standards.

Essential Functions and Duties

• Assist the General Manager in overseeing hotel operations, focusing on front-of-house and housekeeping departments.
• Provide the Revenue Management Department with market analysis and local event forecasts to optimize occupancy and rates.
• Support sales efforts by ensuring front office and reservation teams are informed about rate structures and trained in yield management procedures.
• Train and motivate front desk staff to perform front office operations, revenue management tasks, and customer service protocols.
• Help produce the annual budget and forecast changes in operating expenses and labor costs.
• Adjust controllable expenses based on monthly revenue forecasts to maintain profit margins.
• Administer company policies for cash handling, accounts payable, accounts receivable, and payroll in the General Manager's absence.
• Train staff to deliver guest services in line with company standards, and address guest complaints directly.
• Manage guest loyalty programs and ensure compliance with franchise or company policies.
• Recruit, select, and motivate associates, providing leadership and guidance to maintain high levels of guest service.
• Assist in managing the hotel's physical condition, including maintenance and quality control programs.
• Collaborate with the General Manager to address operational challenges and develop strategies for improvement.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills

• Bachelor's degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable.
• 3-5 years of experience in hotel management, preferably with a focus on front-of-house or rooms division operations.
• Strong knowledge of revenue management, financial analysis, and budgeting.
• Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).
• Excellent communication and leadership skills to manage staff and interact with guests.
• Ability to make data-driven decisions, adjust strategies to improve performance, and resolve guest issues effectively.
• Experience in recruitment, staff training, and performance management.
• Strong organizational skills with the ability to manage multiple tasks and priorities.

Work Environment

Primarily an indoor role, with frequent interaction in guest areas, front-of-house, and housekeeping departments. Must be able to sit, stand, and walk for extended periods while overseeing hotel operations. Must be able to lift and carry objects up to 20 lbs occasionally. Flexible schedule, including availability for evenings, weekends, and holidays as required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties , or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and Applications

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-10-19

Benefits

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.