Assistant General Manager

Lodgco Hospitality; Mount Pleasant (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Travel and hotel discounts

401(k) with company match

Incentive programs

And more!

Job summary

Lodgco Hospitality is seeking an Assistant General Manager for Courtyard Mt. Pleasant at CMU, a Marriott-branded property on CMU's campus.

You will lead by example, supervise in the General Manager's absence, and drive guest satisfaction through effective operations and team leadership. The role requires strong leadership, hospitality experience, and a focus on service excellence in a fast-paced environment.

Qualifications

• Proven leadership and team development skills.
• Strong communication and guest-service focus.
• Effective time management and problem-solving abilities.

Responsibilities

• Act as Manager on Duty and oversee hotel operations in the GM's absence.
• Assist General Manager with hotel, administrative, and HR duties.
• Support revenue management decisions and drive revenue goals.
• Assist with Front Desk policies and brand operating systems.
• Support sales efforts to attract groups and extended stays.

Skills

Leadership

Communication

Time management

Problem solving

Self-motivated

Education

Hospitality degree

Job description

Mt. Pleasant Courtyard, Mount Pleasant, MI, US

5 days ago Requisition ID: 2593

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.

Join Our Fantastic Team at Courtyard Mt. Pleasant at CMU!

Are you a seasoned hospitality professional with a passion for people, service, and operational excellence? The Courtyard by Marriott Mt. Pleasant located on CMU's campus is seeking a dynamic Assistant General Manager to help lead our high-performing hotel and inspire a team that consistently delivers exceptional guest experiences.

We’re looking for someone who is dependable, driven, and thrives in a fast-paced environment—someone who leads by example and brings heart to everything they do. If you’re ready to take the next step in your hospitality career and be part of a team that values integrity, teamwork, and service, we’d love to meet you.

JOB SUMMARY

As an Assistant General Manager, you will assist in overseeing the daily operations of the hotel, ensuring exceptional guest experiences and efficient management of resources. This is a dynamic role that requires strong leadership skills, attention to detail, and a passion for hospitality.

ESSENTIAL JOB FUNCTIONS

• Act as “Manager on Duty” and be responsible for hotel operation in the absences of the General Manager
• Assist General Manager with all hotel, administrative, and human resources duties
• Analyze and resolve work problems to achieve work‑related goals
• Participate in all revenue management decisions and hold staff accountable for achieving revenue goals
• Ensure all Front Desk employees are adhering to rate and credit policies and procedures
• Knowledge of brand operating systems
• Assist with daily credit report; review the bucket, and all A/R accounts
• Maintain online ordering of food, housekeeping, maintenance supplies, etc.
• Assist sales manager in actively selling the hotel to groups, meetings, and extended stay guests
• Review discrepancy reports daily and take necessary steps to resolve and eliminate discrepancies
• Set up controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis to ensure the accuracy and completeness
• Knowledge of all emergency procedures and how to act on them.
• Assist in ensuring staff continues to learn the importance of excellent guest service and implement training programs
• Report any unusual occurrences or requests to General Manager immediately

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

COMPETENCIES

• Strong Leadership and Teamwork abilities
• Excellent communication, both verbal and written
• Time management and problem‑solving skills
• Self‑motivated, well‑organized, and goal‑oriented

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• 2-3 years of hotel experience, preferably in a supervisor role
• Hospitality degree, preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references

BENEFITS WE OFFER

• Paid time off
• Travel and hotel discounts
• 401(k) with company match
• Incentive programs
• And more!

SUPERVISORY RESPONSBILITY

This position may manage all employees or assigned individual departments.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

NOTICE OF E-VERIFY PARTICIPATION

Lodgco Hospitality participates in E‑Verify to confirm the identity and employment authorization of individuals hired to work in the United States. Before submitting this application, please review the following documents:

By continuing with this application, you acknowledge that you have been informed of our participation in E‑Verify and have had the opportunity to review these notices.