Assistant General Manager

Ian's Pizza Madison; Milwaukee (WI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan with company match

Profit sharing eligibility

Job summary

Ian's Pizza Milwaukee is seeking an Assistant General Manager to partner with the GM and keep every part of the restaurant running smoothly. You’ll help build a culture that’s fun, supportive, and aligned with our Vision, Values, and Big Five.

The AGM leads training, develops staff, and supports product ordering, staff reviews, and busy shift coverage. You’ll drive improvements to pizza quality, service, and restaurant operations every day.

Qualifications

• 2+ years of AGM/GM experience in food and beverage or hospitality.
• Embraces Ian’s Standards for Customer Service, Food Quality, and the Big Five.
• Motivate staff to maintain high standards of quality, service, and cleanliness.

Responsibilities

• Train and develop staff and lead busy shifts.
• Assist with product ordering and inventory oversight.
• Conduct regular staff reviews and run staff meetings.
• Lead projects to improve pizza, people, and operations.

Skills

Team leadership

Staff training

Customer service

Communication

Availability for shifts

Job description

Salary: $45,000-$55,000 annually + exceptional benefits. Working as the Assistant General Manager!

Help run a multi-million dollar restaurant operation without sacrificing culture and work-life balance!

Why Ian's Pizza Milwaukee?

• Compensation: $45,000-$55,000 salary.
• Benefits: Health and dental insurance, retirement plan with 3% company match, twice annual profit sharing bonus eligibility, and more.
• Culture: Join a diverse, inclusive team committed to our Vision, Values, and Big Five. We believe great restaurants are built by developing great people.
• Stability: We've spent more than 25 years learning what it takes to build a successful restaurant. We've created a business with a loyal customer base, experienced leadership, and long- term growth opportunities for our team.
• Growth: We don't expect you to know everything on day one. Through structured training, mentorship, and ongoing leadership development, we'll help you build the skills and confidence to lead successful teams and grow your hospitality career.

About The Role

You’re the right hand to the GM, helping keep every part of the restaurant running smoothly. You'll help build a culture that's fun, supportive, and aligned with our Vision, Values, and Big Five.

We believe that the key ingredient to a rockin' pizza joint is a vibing crew that never compromises on quality food, service, and cleanliness. The AGM plays a key role in training, developing, and supporting staff to keep energy high and the business thriving.

In addition to training and developing your team, you will help with product ordering, regular staff reviews, running staff meetings, and leading busy shifts. Our AGMs are always thinking about how we can make improvements, coming up with and leading projects to make our pizza, people, or both better!

Requirements

• Has 2+ years of AGM or GM experience in the food and beverage or hospitality industry is required. Quick Service Restaurant, or fast casual dining, experience is a plus.
• Embraces and embodies the 2030 Vision, Company Values, Ian's Standards for Customer Service, Food Quality, and the Big Five (Awareness, Connection, Generosity, Dependability, Effort).
• Able to motivate others to always put in their best effort, and hold all staff accountable to high standards of food quality, customer service, and cleanliness.
• Maintain a good attitude, high levels of awareness, and direct, kind communication, especially in situations that require quick action.
• Is Food Manager (ServSafe or Learn2Serve) Certified OR able to complete the certification in the first 6 months of employment.
• Is Safe Alcohol Server Training (ServSafe or Learn2Serve) Certified OR able to complete the certification in the first 6 months of employment.
• Can stand and walk for long periods. To bend, crouch, and lift up to 50 lbs. To use ovens, knives, and other equipment of the business.
• Feels comfortable working and learning in a fast-paced, high-volume restaurant where the pace is fast and work may take place in hot kitchens, coolers, or freezers.
• Has reliable transportation to and from all restaurant locations for a variety of shift times.

Career Development and Leadership Training

This isn't a "figure it out as you go" management job. From day one, you'll follow a structured leadership development program designed to help you become a great manager, not just someone who can run a shift!

Your Development Includes

• Structured onboarding and training with experienced leaders across multiple Milwaukee restaurants. This is typically broken down into ~10-12 weeks of operations training and then ~10-12 weeks of leadership training.
• Hands-on experience leading operations, product ordering, inventory, food safety, coaching, financial performance, and problem-solving.
• Regular mentorship and one-on-one development with experienced leaders.
• Leadership classes covering topics like de-escalation, unconscious bias, harassment and employee conflict, and more.
• Ongoing feedback and coaching focused on helping you continue growing long after training ends.

Whether your goal is becoming an outstanding AGM, stepping up into a General Manager role, or taking on broader leadership opportunities as Ian's continues to grow, we'll invest in helping you get there.

Hours

Managers are salaried for 45 hours per week. About 25-35 hours per week will be spent in operations and up to 10-15 hours handling the behind-the-scenes magic like projects, admin tasks, and meetings.

All managers are required to have availability to work at least 1 late-night shift (10pm-4am) per week; strong preference for candidates that prefer evening and late shifts.

Schedules are generally posted 3 weeks at a time, with some flexibility for changing business needs. You'll tag-team with the rest of the manager team to support operations, handle emergencies, and jump in when coverage is needed.

The action happens on evenings and weekends! We'll need you in the mix for a variety of shift times and days. Open, or mostly open, availability is a must.

Location

We are looking to bring on dedicated managers to grow our leadership team in Milwaukee. Training locations will vary, and final placement will depend on the needs of the business and your preference.

Salary: $45,000 - $55,000 per year