Restaurant Assistant Manager

Ian's Pizza Madison; Milwaukee (WI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan with 3% company match

Profit sharing eligibility

Leadership development and training

Job summary

Ian's Pizza Harbor District is seeking an Assistant Manager to support the General Manager in daily operations of a fast-paced pizza restaurant and production facility.

You will train and develop both FOH and BOH teams, oversee shifts, and help with ordering and staff reviews. This role emphasizes leadership, quality food, service, and a positive work environment.

Qualifications

• 2+ years of Shift Lead/Assistant Manager experience in food and beverage or hospitality.
• Experience running shifts with 5+ team members across departments.
• Experience training small teams with cross-training between BOH and FOH.
• ServSafe Certification or able to complete within 6 months of employment.
• Reliable transportation to and from the restaurant for varied shifts.

Responsibilities

• Assist the General Manager to run the restaurant and production facility smoothly.
• Lead training and development of FOH and BOH staff.
• Help with product ordering, staff reviews, and staff meetings; lead busy shifts.
• Identify improvements and lead projects to improve pizza, people, or both.

Skills

Shift Lead

Staff Training

Customer Service

Team Motivation

Cross-training

Communication

Education

ServSafe Certification

Job description

$21-$25 per hour + exceptional benefits working as the Assistant Manager!

Why Ian's Pizza Harbor District?

• Compensation: $18-$20/hour base wage dependent on experience + tips averaging $3-$5/hour for operational hours = $21-$25/hour average.
• Benefits: Health and dental insurance, retirement plan with 3% company match, twice annual profit sharing bonus eligibility, and more.
• Culture: Join a diverse, inclusive team committed to our Vision, Values, and Big Five. We believe great restaurants are built by developing great people.
• Stability: We've spent more than 25 years learning what it takes to build a successful restaurant. We've created a business with a loyal customer base, experienced leadership, and long-term growth opportunities for our team.
• Growth: We don't expect you to know everything on day one. Through structured training, mentorship, and ongoing leadership development, we'll help you build the skills and confidence to lead successful teams and grow your hospitality career.

About The Assistant Manager Role

You're the right hand to the General Manager, helping keep every part of the restaurant and production facility running smoothly. You'll help build a culture that's fun, supportive, and aligned with our Vision, Values, and Big Five.

We believe that the key ingredient to a rockin' pizza joint is a vibing crew that never compromises on quality food, service, and cleanliness. The AM plays a key role in training, developing, and supporting staff to keep energy high and the business thriving.

In addition to training and developing both the FOH and BOH team, you will help with some product ordering, regular staff reviews, helping run staff meetings, and leading busy shifts. Our AMs think about how we can make improvements, come up with and lead projects to make our pizza, people, or both better!

To make the most of this opportunity, we're looking for someone who:

• Has 2+ years of Shift Lead, Shift Manager, or Assistant Manager experience in the food and beverage or hospitality industry is required. Quick Service Restaurant, or fast casual dining, experience is a plus.
• Has experience running shifts with 5+ team members across departments.
• Has experience training small teams with lots of cross-training between BOH and FOH.
• Embraces and embodies the 2030 Vision, Company Values, Ian's Standards for Customer Service, Food Quality, and the Big Five (Awareness, Connection, Generosity, Dependability, Effort).
• Able to motivate others to always put in their best effort, and hold all staff accountable to high standards of food quality, customer service, and cleanliness.
• Maintain a good attitude, high levels of awareness, and direct, kind communication, especially in situations that require quick action.
• Is ServSafe Certified OR able to complete the certification in the first 6 months of employment.
• Can stand and walk for long periods. To bend, crouch, and lift up to 50 lbs. To use ovens, knives, and other equipment of the business.
• Feels comfortable working and learning in a fast-paced, high-volume restaurant where the pace is fast and work may take place in hot kitchens, coolers, or freezers.
• Has reliable transportation to and from the restaurant location for a variety of shift times.

Hours

The Assistant Manager position is an hourly position for 35-40 hours per week. About 30 hours per week will be spent in operations and up to 10 hours per week handling the behind-the-scenes magic like projects, admin tasks, and meetings. Schedules are typically posted three weeks at a time, though timelines may vary based on changing business needs.

The restaurant's hours of operations will be Tuesday-Sunday from 11am-9pm with prep and production shifts running from 7am-5pm. Some typical shift times for this position will be 9am-4/5pm or 2/3pm-10pm.

The action happens on evenings and weekends! We'll need you in the mix for a variety of shift times and days, including primary availability on evenings and weekends. You'll tag-team with the team to support operations, handle emergencies, and jump in when coverage is needed.

Address: 2055 S 1st St, Milwaukee, WI, 53207

Salary: $21.00 - $25.00 per hour