Assistant General Manager

Centricity; Milledgeville (GA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

8 Hours of Paid Volunteer Time

LGBTQ+ Friendly Workplace

Age-Inclusive

Job summary

Student Quarters is seeking a Community Manager to assist the General Manager with the on-site management of the community, including personnel, planning, financial oversight, risk management, and outstanding customer service and resident retention. You will lead on-site staff, support leasing, monitor budgets, and collaborate with leadership to maximize occupancy, safety, and property standards.

This full-time hourly role offers competitive pay, paid volunteer time, an LGBTQ+-friendly

Qualifications

• Minimum of two years of property management experience.
• Must be able to pass a background check.
• High school diploma or equivalent highly preferred.
• Ability to understand and perform all on-site software functions in Entrata preferred.
• Reliable transportation to and from work.

Responsibilities

• Manage on-site staff through recruitment, training, coaching, and development programs.
• Provide training and motivation to leasing staff and conduct group training sessions.
• Strategic Leasing Management: maintain knowledge of market conditions and develop staff accordingly.
• Show, lease, and move in prospective residents; maximize occupancy and rental income.
• Assist GM with budgeting, cost control, and revenue improvement programs.
• Monitor rent collections and ensure compliance with statutes.
• Promote resident retention through excellent customer service.
• Perform apartment inspections quarterly and at move-in/out.
• Maintain upkeep of office, clubhouse, and buildings.
• Perform other duties as assigned.

Skills

Staff training

Customer service

Leasing knowledge

Education

High school diploma or equivalent

Two years property management experience

Tools

Entrata

Job description

Company: Student Quarters
Community: Arcadia on the River
Reports to: General Manager
Job Type: Full-time/hourly
Location: On-site, One location
Compensation: $20 per hour

Summary: Assists the General Manager with the overall management of the community, including, but not limited to, personnel management, strategic planning, financial management, risk management, and outstanding customer service and resident retention programs.

Schedule: 8-hour shift, Monday to Friday, On-call, Weekend availability

Duties and Responsibilities:

• Manage high-quality on-site staff through the implementation of effective recruitment, training, coaching, and development programs
• Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed
• Strategic Leasing Management:
  • Effectively maintain product knowledge of the community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
  • Effectively show, lease, and move in prospective residents
  • Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy
• Assist the General Manager with achieving the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments
• Assist the General Manager with developing yearly operating budgets/forecasts. Accurately prepare and convey all operational and financial data to the Regional Director in a timely manner. Be responsive and receptive to owners' needs, goals, and objectives
• Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed
• Customer Service:
  • Promotes resident retention by providing excellent customer service to all prospects, residents, and guarantors
  • Assists the General Manager by maintaining an effective preventative maintenance program
  • Assist the General Manager with monitoring service request turnaround and ensure quality and satisfaction by following up with residents
• Perform apartment inspections quarterly as well as prior to move in and move out
• Manage property risk effectively by communicating incidents and potential liabilities Responsible for the general upkeep and cleaning of office, clubhouse, and buildings
• Perform other duties as assigned by supervisor

Qualifications:

• Minimum of two years of property management experience is highly preferred
• Must be able to pass a background check
• High school diploma or equivalent highly preferred
• Ability to understand and perform all on-site software functions in Entrata preferred
• Reliable transportation to and from work

About Us:

Student Quarters is your front door to campus and the perfect living space to connect with the community around you! We encourage the engagement of students with their surroundings through premier apartment locations and exciting events centered around local businesses, restaurants, attractions and, of course, campus. No matter how you live, live SQ.

What we are offering:

• Competitive pay and Commission structure
• 8 Hours of Paid Volunteer Time
• LGBTQ+ Friendly Workplace
• Age-Inclusive

Mission

To deliver enriching experiences and exceptional results for our investors, employees, and residents.

Vision

Be the preeminent partner for investors, employees, and residents in the student housing sector.

We Collectively Stand Behind Our Five Core Values: