General Manager

Student Quarters

College Station (TX)

On-site

USD 75,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Competitive Salary

Dental, Health, and Vision Insurance

401k Options

Disability Insurance

Paid Time Off and Holidays

Volunteer Time Off

LGBTQ+ Friendly Workplace

Parental leave

Job summary

Student Quarters is seeking a General Manager to oversee Berkely House, Cherry Street, and Hudson properties. You will lead on-site staff, manage leasing, budgeting, and resident relations to deliver exceptional living experiences.

The role emphasizes strategic leasing, financial oversight, and customer service leadership, with a focus on NOI and occupancy. On-site, full-time, salaried position with opportunities for growth within SQ.

Qualifications

Must have at least two years of property management experience.
Experience with Entrata Software preferred.
High school diploma or equivalent preferred.
College degree or extensive experience in property management preferred.
Ability to perform intermediate mathematical functions.
Ability to understand and perform all on-site software functions.
Must have experience with managing a team of people.
Proficient with Microsoft and Google platforms.
Strong verbal and written communication skills.
Ability to build relationships and maintain a professional appearance.
NAA or lease auditing experience is a plus.
Experience managing curb appeal of a property.

Responsibilities

Manage on-site staff through recruitment, training, coaching, and development programs.
Conduct employee evaluations and performance reviews, including corrective action and termination paperwork.
Provide leasing staff training and group sessions.
Direct the turn process per company standards.
Demonstrate strong time management and organizational skills.
Maintain knowledge of market conditions and leasing staff development.
Show, lease, and move in prospective residents; maximize occupancy and rental income.
Monitor rent collections and ensure compliance with statutes; analyze financial statements.
Prepare yearly operating budgets/forecasts; report to Regional Director.
Maintain customer service programs and resident retention initiatives.
Perform quarterly property inspections and move-in/move-out checks.
Manage property curb appeal and general upkeep of offices and buildings.
Perform additional duties as assigned by supervisor.

Skills

Property management

Entrata Software

Team management

Microsoft Office

Google Workspace

Verbal and written communication

Relationship building

Professional appearance

Curb appeal management

Financial analysis

Education

High school diploma

College degree or extensive property management experience

Tools

Entrata Software

Microsoft Office

Google Workspace

Job description

Career Opportunities with Student Quarters

A great place to work.

Join our SQuad

From Atlanta all the way to Sacramento, we’ve collectively built an inclusive culture that focuses equally on the personal experience AND the end result. Whether you’re looking for a new position or want to make a complete career change, Student Quarters is ready to welcome you with open arms.

Job Title: General Manager
Company: Student Quarters
Community: Berkely House, Cherry Street, and Hudson
Report To: Regional Director or Area Manager
Job Type: Full-Time, Exempt, Salaried
Location: On-site, One Location
Compensation: $75,000 to 80,000 per year

Schedule: Monday-Friday, 8-hour shifts, and on-call. Some weekend and night shifts may also be required from time to time.

Summary: Responsible for the overall management of an apartment community, including, but not limited to, personnel management, strategic planning, financial management, risk management and outstanding customer service and resident retention programs.

Roles and Responsibilities

Manage high-quality on-site staff through the implementation of effective recruitment, training, coaching and development programs
Effectively perform and document appropriate employee evaluations, including, but not limited to, performance reviews and corrective action reviews, and termination paperwork
Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed
Direct the entire turn process per company standards
Effective time management and general organization skills.

Strategic Leasing Management

Effectively maintain product knowledge of the community and competitive communities through consistent evaluation of market conditions and trends. Ensure that leasing staff develop similar knowledge
Effectively show, lease, and move in prospective residents
Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy
Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments
Develop yearly operating budgets/forecasts. Accurately prepare and convey all operational and financial data to the Regional Director in a timely manner. Be responsive and receptive to owners' needs, goals, and objectives
Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed
Analyze and evaluate monthly financial statements. Write clear and concise variance reports to substantiate the analysis

Customer Service

Manage an excellent customer service program
Manage resident retention and service request follow-up programs
Monitor an effective preventative maintenance program
Monitor service request turnaround and ensure the responsiveness of the maintenance staff
Accurately complete required reports as outlined in the SQ standards as well as additional reports requested by owner and/or supervisor(s)
Perform apartment inspections quarterly as well as prior to move-in and move-out
Manage property risk effectively by communicating incidents and potential liabilities
Responsible for the general upkeep and cleaning of office, clubhouse, and buildings
Perform other duties as assigned by the supervisor

Job Requirements

Skills, Experiences, & Qualities

A minimum of two years of property management experience highly preferred
A working knowledge of Entrata Software is highly preferred
High school diploma or equivalent is highly preferred
A college degree or extensive experience in property management is preferred
Ability to perform intermediate mathematical functions
Ability to understand and perform all on-site software functions
Must have experience with managing a team of people
Intermediate knowledge of Microsoft and Google platforms
Verbal and written communication skills
Create relationships
Professional and neat appearance
NAA or lease auditing experience
Experience in effectively managing a property's curb appeal
Must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Regularly required to stand; walk; reach with hands and arms, and climb stairs, stoop, or squat.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Qualifications

Qualifying requirements

Must be able to pass a background check
Must be able to pass a General Manager Assessment
Ability to analyze and evaluate monthly financial statements and develop yearly operating budgets/forecasts
Excellent verbal and written communication skills
Must be able to work any of the seven days of the week and overtime hours when requested.
Travel may be required as necessary to attend training and other company functions

About Us

Student Quarters is your front door to campus and the perfect living space to connect with the community around you! We encourage the engagement of students with their surroundings through premier apartment locations and exciting events centered around local businesses, restaurants, attractions and, of course, campus. No matter how you live, live SQ.

What we are offering