Assistant General Manager

SustainableHR PEO & Recruiting; Madison (WI); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Employee discounts on premium wellness

Modern upscale work environment

Collaborative, high-energy team

Career path to General Manager

Job summary

SustainableHR PEO & Recruiting is seeking an Assistant General Manager for a luxury wellness studio in Madison, WI. Base salary plus performance bonuses, with On-Target Earnings of $75,000–$100,000+ in Year One, plus long-term growth to $100,000–$150,000+.

This role leads a high-energy team, drives membership growth, and delivers exceptional client experiences. You’ll build a culture of accountability, recruit top talent, and partner with ownership on strategic initiatives to scale the business

Qualifications

• 3+ years of leadership experience in hospitality, retail, wellness, or similar client-focused environments.
• Proven ability to motivate teams and deliver measurable results.
• Strong sales instincts with experience in membership, retail, or consultative sales.
• Outstanding communication and relationship-building skills.

Responsibilities

• Inspire, mentor, and develop a high-performing team of professionals.
• Lead revenue growth through consultative conversations and client engagement.
• Manage daily operations to ensure concierge-level client experiences.
• Partner with ownership on business initiatives and marketing efforts.

Skills

Leadership experience

Sales skills

Communication skills

Team motivation

Tools

POS systems

CRM software

Scheduling platforms

Job description

Assistant General Manager – Luxury Wellness Studio

Location: Madison, WI

Compensation: Base Salary + Performance Bonuses

On-Target Earnings: $75,000–$100,000+ in Year One

• Health, dental, and vision insurance
• Employee discounts on premium wellness services
• Modern, upscale work environment
• Collaborative, high-energy team culture
• Clear career path to General Manager with earning potential of $100,000–$150,000+

Help Lead One of Madison's Fastest-Growing Wellness Destinations

We’re redefining what modern wellness looks like.

Our boutique wellness studio combines cutting‑edge therapies, exceptional clinical care, and elevated hospitality to create an experience that keeps clients looking, feeling, and performing at their best. Every interaction is designed to be welcoming, personalized, and memorable.

As our business continues to grow, we’re looking for an ambitious Assistant General Manager who thrives in a fast-paced environment, loves building high-performing teams, and is excited to play a major role in scaling an exceptional business.

This isn’t simply a management position—it's an opportunity to become a future General Manager and business leader.

Who You Are

You’re the type of leader who naturally takes ownership. You enjoy motivating people, driving results, solving problems before they become issues, and creating experiences that clients rave about. Whether you’re coaching an employee, helping close a membership, improving operations, or jumping in during busy hours, you’re energized by helping both people and businesses succeed. You love accountability, embrace challenges, and aren’t afraid to roll up your sleeves.

What You’ll Do

Inspire & Lead a High-Performing Team

• Coach, mentor, and develop a team of clinical professionals and client experience specialists
• Build a positive, energetic, and accountable culture
• Recruit, onboard, and retain exceptional talent
• Create schedules that maximize both team success and client experience

Drive Revenue & Membership Growth

• Lead consultative conversations that convert prospects into loyal members
• Coach the team on sales techniques and client engagement
• Monitor KPIs including membership growth, retention, conversion rates, and revenue
• Celebrate wins while continually raising performance expectations

Deliver an Exceptional Client Experience

• Ensure every client receives concierge-level service from arrival to departure
• Resolve concerns quickly, professionally, and with empathy
• Build long-term client relationships that drive referrals and retention
• Help create an environment clients genuinely look forward to visiting

Own Daily Operations

• Oversee the day-to-day operation of a busy, growing wellness studio
• Maintain exceptional cleanliness, organization, and presentation
• Manage inventory, vendor relationships, and operational systems
• Improve efficiency while maintaining an elevated client experience

Help Grow the Business

• Partner directly with ownership on business initiatives
• Support local marketing efforts, partnerships, and community events
• Identify opportunities to improve systems, profitability, and client satisfaction
• Help prepare the business for continued growth and future locations

What We’re Looking For

• 3+ years of leadership experience in hospitality, retail, wellness, fitness, spa, aesthetics, healthcare, or another client-focused environment
• A proven ability to motivate teams and deliver measurable results
• Strong sales instincts with experience in membership, retail, or consultative sales
• Outstanding communication and relationship-building skills
• Organized, detail-oriented, and comfortable managing multiple priorities
• Experience with POS systems, scheduling platforms, and CRM software
• Entrepreneurial mindset with a bias toward action
• Reliable transportation and a valid driver's license

Compensation & Growth

Your compensation grows as the business grows.

• Performance-based monthly and quarterly bonuses
• Tip-sharing opportunities
• Clear promotional path to General Manager
• Long-term earning potential of $100,000–$150,000+

What Success Looks Like

• Consistently growing memberships and recurring revenue
• An engaged, motivated, and high-performing team
• Five-star client experiences that generate repeat business and referrals
• Smooth, efficient day-to-day operations
• Strong financial performance across key business metrics
• A studio that ownership can confidently trust to operate at a high level

Why Join Us?

This is an opportunity to build something bigger than a career.

You’ll join a rapidly growing wellness brand where your ideas matter, your leadership is valued, and your success is rewarded. If you’re passionate about health, hospitality, leadership, and helping people become the best version of themselves, you’ll find an exciting home here.

If you’re looking for a role where you can make a real impact, grow into executive leadership, and be part of one of Madison’s most exciting wellness businesses, we’d love to meet you.