Assistant General Manager

Bierhaus Maisschäler; Lincoln (NE); On-site; USD 40,000 - 60,000; Full time

Job summary

Bierhaus Maisschäler is seeking a Full-Time Assistant Manager in Lincoln, Nebraska. In this role, you will support the General Manager by ensuring excellent customer service and efficient restaurant operations. Key responsibilities include supervising staff, coordinating daily operations, and maintaining compliance with health standards. Ideal candidates will have management experience in a restaurant and the ability to lead teams during busy shifts. Join us to help create pleasant dining experiences for our customers.

Qualifications

• Experience in management within a restaurant setting.
• Ability to oversee both front and back of house operations.
• Familiarity with health and safety regulations.

Responsibilities

• Coordinate daily restaurant operations.
• Deliver superior service to maximize customer satisfaction.
• Supervise shifts and appraise staff performance.
• Ensure compliance with sanitation and safety regulations.
• Promote the brand in the local community.

Skills

Management skills

Customer service

Sanitation compliance

Staff training

Performance appraisal

Job description

Full Time

Workspace

About the Role

We are looking for an Assistant Manager to support our General Manager in all aspects of our business. You will help deliver a high-quality experience and motivate our staff to provide excellent customer service. Assistant Manager responsibilities include helping maintain the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We need you to know how to oversee the bierhalle and rooftop space, check-in with customers and balance seating capacity as well as oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will help ensure everything runs smoothly and customers have pleasant dining experiences.

Requirements

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations