Assistant General Manager

Main Event; Laredo, Northern (TX, KY); Hybrid; USD 60,000 - 71,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Health benefits

Employee assistance

401K matching

Free food

Free gameplay

Growth opportunities

Brand diversity

Job summary

Dave & Buster’s Inc./Main Event Entertainment is seeking an Amusement Manager to lead our Game Technicians and ensure arcade/VR game operation in a fast-paced entertainment venue. You’ll hire, train, and develop the tech team while delivering outstanding guest experiences and maintaining smooth gameplay for large crowds.

Strong leadership, communication, and problem-solving are essential, with weekends, nights, and holidays required.

Qualifications

• Minimum 3+ years of experience diagnosing and fixing arcade games and technical equipment.
• Ability to lead a team to create a memorable guest experience.
• Willing to work weekends, nights, and holidays.

Responsibilities

• You are the head coach of a talented group of Techs, and you are responsible for hiring, training, developing, and retaining the best team possible
• Create a well-maintained, safe, secure, and sanitary environment for all guests and staff
• Keep arcade equipment maintained and in proper working order
• Adhere to all outlined preventative maintenance programs
• Monitor and perform daily store maintenance as instructed; strive for 100% game playability and repair games on the fly

Skills

Team leadership

Guest service

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

Arcade diagnostics equipment

Maintenance tools

Job description

Job Description: THE AMUSEMENT MANAGER: a technical expert who keeps our games in "ideal playing conditions.” Providing leadership to our Game Technicians while positively impacting the business and providing excellent guest service.

What we are looking for!

• You love working in a fast-paced, multi-faceted Restaurant/Entertainment scene.
• Able to diagnose and repair the operations of amusement arcade games and virtual reality games.
• You have a friendly, engaging management style that our guests and employees would enjoy.
• You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks.
• You can communicate with the team members and guests in a way that inspires FUN!
• You thrive on instant satisfaction! There's nothing better than improving someone's experience or encouraging your team to elevate their performance.

Requirements:

• 21+ years of age
• 3+ years of relevant experience in a similar environment diagnosing and fixing arcade games and technical equipment
• Ability to lead a team to create a memorable guest experience
• Not afraid to work in a fast-paced, noisy environment with distracting conditions
• Ability to communicate effectively, both orally and in writing, regarding all job responsibilities
• Strong business acumen
• The ability to work weekends, nights, and holidays

What will you be doing daily?

• You are the head coach of a talented group of Techs, and you are responsible for hiring, training, developing, and retaining the best team possible
• Create a well-maintained, safe, secure, and sanitary environment for all D&B Guests and staff
• Keep arcade equipment maintained and in proper working order
• Adhere to all outlined preventative maintenance programs
• Monitor and perform daily store maintenance as instructedStrive for 100% "game playability" and repair games on the fly

PERKS!

• Competitive salary
• Quarterly bonus program
• Health, Dental, Vision, Long & Short-term Disability
• Employee Assistance Program
• Buster’s Legacy Fund (Supports team members during difficult times)
• 401K matching plan
• FREE food
• FREE gameplay
• Large leadership team = multiple managers per shift
• FUN work environment
• Grow your career!
• Two FUN Brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunities

Dave & Buster’s Inc./Main Event Entertainment is an Equal Opportunity Employer Salary Range: 59931 - 70508 We are an equal opportunity employer and participate in E-Verify in states where required. Walking into a Main Event is like entering a new world of lights, music, entertainment, and laughter. Every Guest is greeted by the genuine, glowing faces of Main Event Team Members as they see splashes of color and new opportunities to play. Each center is full of passionate, driven people who are serving others and making memories that bring to life our chef-inspired meals, full-service catering with private rooms, high-energy bar with the latest audio-visual technology, space for birthday parties for kids and adults, and party rooms for corporate, school, and league events. A trip to Main Event is a chance for the whole family to reconnect, celebrate, compete, eat, and play. When you’re with us, each and every moment together is the Main Event. EEO is The Law – click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [phone] or at [e-mail].