Assistant General Manager

StepStone Hospitality; Rocky Mount, Northern (NC, KY); Hybrid; USD 50,000 - 65,000; Full time

Job summary

StepStone Hospitality is seeking an experienced Assistant General Manager to lead daily hotel operations and manage staff across departments. The role emphasizes guest satisfaction, team leadership, and adherence to company policies.

You will support the General Manager in executing strategic initiatives and maintaining a premier service standard. The position requires strong leadership and communication skills, with a proven hospitality track record and the ability to work flexible hours

Qualifications

• 1 year of management experience in hospitality
• Strong leadership and communication skills
• Ability to work in a fast-paced environment and handle multiple tasks
• Excellent problem-solving and decision-making skills
• Proficient in Microsoft Office and other relevant software
• Ability to work flexible hours, including weekends and holidays

Responsibilities

• Assist the General Manager in overseeing the daily operations of the business
• Recruit, hire, and onboarding new employees for the hotel
• Manage and train staff to ensure they are meeting performance expectations
• Maintain a positive and professional work environment, handle employee relation matters
• Ensure compliance with all company policies and procedures
• Respond to guests and employees' complaints and resolve issues in a timely and effective manner
• Responsible for employee records keeping at the hotel and stays in compliance
• Develop and implement strategies to increase revenue and profitability

Skills

Leadership

Communication

Multitasking

Problem-solving

Decision making

MS Office

Tools

MS Office

Job description

We are seeking an experienced Assistant General Manager to join our team. The ideal candidate will be a highly motivated individual with a passion for excellence and a proven track record of success in the hospitality industry.

Responsibilities

• Assist the General Manager in overseeing the daily operations of the business
• Recruit, hire, and onboarding new employees for the hotel
• Manage and train staff to ensure they are meeting performance expectations
• Maintain a positive and professional work environment, handle employee relation matters
• Ensure compliance with all company policies and procedures
• Respond to guests and employees' complaints and resolve issues in a timely and effective manner
• Responsible for employee records keeping at the hotel and stays in compliance
• Develop and implement strategies to increase revenue and profitability

Requirements

• Minimum of 1 year of experience in a management role in the hospitality industry
• Strong leadership and communication skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Excellent problem-solving and decision-making skills
• Proficient in Microsoft Office and other relevant software
• Ability to work flexible hours, including weekends and holidays

If you are a highly motivated individual with a passion for excellence and a proven track record of success in the hospitality industry, we encourage you to apply for this exciting opportunity.

• We offer a competitive salary, a comprehensive benefits package, and opportunities for growth and advancement within the company.

We are an EEO Employer.