Assistant General Manager

MaKiin Concepts Hospitality Group; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

MaKiin Concepts Hospitality Group is seeking an experienced Restaurant Assistant General Manager (AGM) to lead daily operations and deliver exceptional guest experiences in Houston, TX. You will supervise staff, manage food quality, and implement strategies to boost sales and guest satisfaction.

The ideal candidate has 5+ years in restaurant management, strong leadership and communications skills, and a background in business or culinary management.

Qualifications

• 5+ years of experience in restaurant management or similar leadership role.
• Strong leadership and communication skills with a guest-first mindset.
• Experience in menu planning, marketing strategy, and staff development.

Responsibilities

• Oversee the entire restaurant operation and guest services.
• Recruit, train, and lead staff; schedule shifts; evaluate performance.

Skills

Leadership

Customer service

Communication

Team player

Problem solving

Time management

Staff development

Financial acumen

Interpersonal skills

Education

Culinary school diploma or BS in Business Administration

Tools

Restaurant management software

POS systems

Computer literacy

Job description

We are looking for an experienced and passionate Restaurant Assistant General Manager (AGM) to join our team.

As a Restaurant AGM your primary responsibility is to the customer, ensuring that every guest has a wonderful experience

To be successful as a restaurant AGM you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests.

You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, creating and executing restaurant marketing strategies, developing menus, as well as greeting and serving restaurant guests and supporting service. Below is a more exhaustive list of your expected duties.

JOB DUTIES:

• Manage and oversee the entire restaurant operation
• Deliver exceptional guest services
• Ensuring guest satisfaction
• Plan new and update existing menus
• Plan and develop the overall restaurant marketing strategy
• Manage restaurant’s tech stack.
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff
• Develop hourly and salary staff
• Hire new employees
• Terminate employees when necessary
• Training and evaluate staff performance
• Manage food cost, forecast requirements, and maintain inventory
• Manage restaurant supplies including smallwares
• Control costs and minimize waste
• Create and nurture a positive working environment
• Implement innovative strategies to improve productivity, sales, and food quality.

JOB REQUIREMENTS:

• Ideally, 5+ years of experience as a Restaurant Assistant General Manager or similar role
• Ideally, 5+ years of experience customer service management
• Extensive food and wine knowledge
• Computer literacy
• Familiarity with restaurant management software
• Experience in event planning
• Strong leadership, motivational and people skills
• Good financial management skills
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skill s
• Culinary school diploma or BS degree in Business Administration