Assistant General Manager

Credence - LG Brands; Houston (TX); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Weekly Payroll

401(k) with Company Match

Company-Subsidized Medical Insurance

Dental, Vision & Supplemental Benefits

Paid Time Off

Employee Dining Discounts

Career Growth & Development

Résumé du poste

Levi Goode Brands creates restaurants that are unmistakably connected to Texas, offering guests something uniquely local through storytelling, design, cuisine, and hospitality. As Assistant General Manager, you will partner with the GM to lead the restaurant, develop a confident, caring team, protect the guest experience, and build relationships that grow our customer base.

You are a hands-on operator and culture carrier, able to move between dining room, kitchen, bar, community, and Home Office

Qualifications

• High school diploma or equivalent required.
• Hospitality, restaurant management, or business education preferred.

Responsabilités

• Lead shifts with calm judgment, ownership, and guest-first service.
• Grow customer base by developing relationships with guests, partners, and Home Office teams.
• Monitor operations, labor, expenses, and product usage to improve performance while maintaining hospitality.
• Recruit, onboard, coach, and retain team members, providing regular feedback and development.
• Communicate clearly with front of house, back of house, bar, and support teams.

Connaissances

Leadership & culture

Guest hospitality

Relationship building

Operational excellence

Team development

Communication

Bilingual English/Spanish (plus)

Formation

High school diploma or equivalent

Hospitality/restaurant management education preferred

Outils

Microsoft Office

Outlook

Teams

Restaurant technology

Operational reporting tools

Description du poste

About Levi Goode Brands & The RoleLevi Goode Brands creates restaurants that are unmistakably connected to Texas while offering guests something they cannot find anywhere else. Our concepts bring together strong storytelling, thoughtful design, exceptional food and beverage, and a level of hospitality that makes people want to return.As Assistant General Manager, you are a key leader in bringing that point of view to life every day. You partner with the General Manager to lead the restaurant, develop a confident and caring team, protect the guest experience, and build the relationships that grow our customer base. You are both a hands-on operator and a culture carrier—someone who can move comfortably between the dining room, the kitchen, the bar, the community, and Home Office partnerships.Essential Duties & ResponsibilitiesLeadership, Culture & HospitalityChampion Levi Goode Brands' mission, values, and standards while creating a welcoming, accountable, and team-oriented restaurant culture.Lead shifts with calm judgment, visible presence, ownership, and a genuine commitment to both guests and team members.Model polished, gracious, and informed hospitality that reflects the personality of the concept and the standards of the company.Support the General Manager in setting clear expectations and maintaining strong communication between front of house, back of house, bar, and support teams.Customer Growth & Relationship BuildingGrow our customer base by developing meaningful relationships with guests, team members, vendors, community partners, local businesses, and Home Office teams.Learn regular guests and community stakeholders by name, recognize opportunities to deepen loyalty, and ensure service feels personal rather than transactional.Represent the concept with confidence at approved events, partnerships, community activities, and brand experiences.Gather and communicate guest insights, service trends, and relationship opportunities to the General Manager and relevant partners.Operational & Financial ExcellenceAssist with daily restaurant operations, including opening and closing procedures, service readiness, staffing, product execution, cleanliness, and facility standards.Monitor sales, labor, controllable expenses, product usage, and operational reports; identify opportunities to improve performance without compromising hospitality.Support menu launches, seasonal features, special events, training initiatives, and company-wide operational priorities.Resolve guest concerns promptly and professionally, document issues accurately, and follow through on service recovery and corrective action.Ensure compliance with food safety, sanitation, allergen, alcohol-service, workplace-safety, and brand standards.Talent Development & AccountabilityRecruit, onboard, train, coach, and retain team members who demonstrate the capability and character to represent Levi Goode Brands.Provide frequent feedback, recognize strong performance, address issues fairly, and help team members understand how their work contributes to the larger guest experience.Build leadership depth by identifying potential, delegating thoughtfully, and giving emerging leaders opportunities to practice ownership.Partner with People & Culture and restaurant leadership to administer policies, performance conversations, scheduling expectations, and team development plans consistently.BenefitsWeekly Payroll401(k) with Company MatchCompany-Subsidized Medical InsuranceDental, Vision & Supplemental BenefitsPaid Time OffEmployee Dining DiscountsCareer Growth & Development OpportunitiesAnd much more!QualificationsHigh school diploma or equivalent required; hospitality, restaurant management, or business education preferred.Minimum 3 years of recent supervisory or management experience in a full-service, high-volume, or elevated hospitality environment.Demonstrated ability to lead service, coach teams, build guest relationships, and support sales, labor, and operating goals.Strong communication, organization, judgment, follow-through, and problem-solving skills.Comfort using Microsoft Office, Outlook, Teams, restaurant technology, and operational reporting tools.Bilingual English/Spanish is a plus.CertificationsFood Safety Manager CertificationFood Allergen CertificationTABC CertificationPhysical Requirements & ScheduleWhile performing the duties of this position, employees regularly stand, walk, bend, reach, use their hands, and communicate verbally.Employees must frequently lift up to 25 pounds and occasionally lift up to 50 pounds.This role requires availability for a varied schedule that may include early mornings, evenings, weekends, holidays, and extended shifts based on business needs.