Assistant General Manager

Aqua-Tots Swim School; Falls Church (VA); On-site; USD 50,000 - 57,000; Full time

Benefits offered by this job

Health Insurance with HSA & FSA options

Employer-paid dental and vision

401(k) with company match

Paid Time Off (PTO)

Parental Leave

Employee discount on lessons

Job summary

Aqua-Tots Swim School in Falls Church, VA is seeking an Assistant General Manager to lead daily operations, ensuring a high-quality swim experience.

Applicants should have management experience and a strong commitment to customer service. The position offers flexibility, with responsibilities including team leadership, customer engagement, and operational support.

Benefits include health insurance, a 401(k) plan, PTO, and employee discounts. Join Aqua-Tots to positively impact families in your community!

Qualifications

• 1+ years of management experience in operations, hospitality, education, or retail.
• Strong customer service and leadership skills.
• CPR certified & CPO license (or willing to obtain).

Responsibilities

• Support daily school operations and maintain facility standards.
• Lead Front Desk and Aquatics teams for consistent service.
• Drive customer engagement and maintain high satisfaction.

Skills

Management experience

Customer service

Team building

Problem-solving

Communication

Flexibility

Education

High School diploma or GED

Bachelor’s degree

Tools

CPR certification

CPO license

Job description

Assistant General Manager – Aqua‑Tots Swim School

Location: Falls Church, VA

Job Type: Full-Time

Pay Range: $50,000–$57,000 per year + eligibility for monthly bonuses

Schedule: Flexible availability required, including afternoons/evenings and weekends to meet the needs of the school and season.

Benefits

• Health Insurance w/ HSA & FSA options
• Employer-paid dental and vision
• 401(k) with company match
• Paid Time Off (PTO)
• Parental Leave
• Employee discount on lessons

This role leads team development, customer experience, sales growth, and daily swim school operations to ensure families receive world‑class swim lessons in a safe and welcoming environment.

What You’ll Do

• Support School Operations – Partner with the General Manager to help oversee daily school operations, maintain facility and brand standards, and ensure the pool, deck, and front office operate smoothly.
• Lead Front Desk & Aquatics Teams – Provide leadership and support to Front Desk teammates and Aquatic leadership to ensure consistent service, communication, and team accountability.
• Drive Customer Experience & Sales – Help maintain high customer engagement by educating families on the Aqua‑Tots Learn to Swim program, supporting enrollment conversations, and ensuring a positive experience for every family.
• Manage Scheduling & Coverage – Support team scheduling and daily coverage to ensure proper staffing for swim lessons and front office operations.
• Coach & Develop Teammates – Assist with hiring, training, mentoring, and evaluating teammates while helping maintain a positive, high‑performing team culture.
• Monitor Quality & Consistency – Ensure swim lessons, customer interactions, and facility standards consistently reflect the Aqua‑Tots brand and experience.
• Support School Performance – Assist the General Manager in tracking sales performance, monitoring customer feedback, and supporting operational initiatives that help the school grow.

What We’re Looking For

• 1+ years of management experience (operations, hospitality, education, or retail preferred)
• Strong customer service and people leadership skills
• Someone who thrives on building teams, solving problems, and creating positive experiences
• Flexible availability to meet the needs of the school
• High School diploma or GED required; Bachelor’s degree preferred
• CPR certified & Certified Pool Operator (CPO) license (or willing to obtain – we’ll provide training)

Ready to Dive In?

If you’re ready to lead with purpose, inspire a team, and make a lasting impact on families in your community, apply today to become an Assistant General Manager at Aqua‑Tots Swim Schools!

Legacy Swim School proudly operates 44 Aqua‑Tots locations across multiple states, creating opportunities for leaders to grow their careers within our expanding organization.