Assistant General Manager

No Soliciting; Columbus (OH); Presencial; USD 55.000 - 85.000; Jornada completa

Descripción de la vacante

Rise Brands is seeking an experienced AGM to manage day-to-day operations at No Soliciting, a members-only bar and restaurant in downtown Columbus. You will lead a team to deliver exceptional service and a great guest experience.

Responsibilities include scheduling, training, brand representation, and ensuring smooth service during peak times. Night and weekend flexibility, strong communication, and a passion for hospitality are essential.

Formación

• Experience managing upscale, high-volume bar/restaurant operations.
• Proven ability to deliver exceptional guest service.
• Strong communication and leadership skills.
• Ability to work nights and weekends.

Responsabilidades

• Manage weekly schedules and oversee daily operations.
• Act as a brand ambassador for Rise Brands and uphold company values.
• Build positive relationships with members/guests and handle inquiries and complaints.
• Coach team members on performance and guest service skills.
• Set and review objectives in onboarding and performance reviews.
• Maintain organization and cleanliness of the space and address issues promptly.
• Maintain deep knowledge of food and beverage offerings.
• Ensure proper pouring and ringing of drinks.
• Train staff on POS procedures and system usage.
• Oversee inventory, stock control and supply management.
• Anticipate guest needs, support at peak times, and perform operational duties.

Conocimientos

Leadership

Guest services

Team coaching

Communication

Flexibility

Brand ambassador

Descripción del empleo

We are looking for an experienced AGM who will be responsible for the day-to-day operations of No Soliciting; a members only bar and restaurant located in downtown Columbus. You'll provide support and leadership to team members in order to ensure our members always receive exceptional service and have a great experience.

RESPONSIBILITIES:

• Manage the creation of weekly schedules and oversee daily operations.
• Act as a brand ambassador for Rise Brands and ensure values are upheld to both external and internal audiences.
• Establish and maintain positive relationships with all members/guests and handle complaints, requests and inquiries as they arise.
• Monitor, evaluate and coach team member performance and guest service skills.
• Set and review objectives in line with the performance review and on-boarding process.
• Manage organization and cleanliness of the overall space address issues in a timely and effective manner.
• Maintain expert knowledge of our food and beverage offerings.
• Certify that team members are pouring and ringing in drinks properly.
• POS system management and training team members on accurate procedures.
• Manage product, supplies, inventory and stock control.
• Anticipate needs of guests and colleagues, support at peak times and undertake any operational duty which might be required.

REQUIRED SKILLS AND ABILITIES:

• Management experience in upscale, high-volume bar/restaurant required.
• Demonstrated ability to deliver exceptional guest service.
• Positive attitude and excellent communication skills.
• Experience assigning tasks, leading/growing teams and holding staff accountable.
• Ability to meet the physical demands of the position, including, walking, standing, and/or lifting heavy items for extended periods of time.
• Available to work a flexible schedule that includes nights and weekends.
• Ability to follow proper cleanliness and hygiene procedures.
• Must work with a sense of urgency while maintaining attention to detail in a fast-paced environment.

WHY Rise Brands?

Rise Brands is full of diverse, cool people! At Rise Brands you have an opportunity to be your true, authentic self with the chance to build and advance exciting new brands for years to come.

As such, Rise Brands is an Equal Opportunity Employer. Rise brands provides equal employment opportunity and prohibits discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all parts of the employee lifecycle, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

An exclusive, members-only bourbon bar for members to gather, share stories, enjoy cocktails, and discuss conquering what's next.