Assistant General Manager

LyvWell Apartments LLC; Columbus (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

Resident rental discount if you liveOn

Job summary

LyvWell Apartments LLC seeks an on-site assistant to support the General Manager in daily property operations at The Gardens Columbus. You will help manage lease activities, resident relations, and staff performance while ensuring compliance with company policies.

Responsibilities include processing payments, maintaining accurate records, and coordinating maintenance and inspections. This role requires strong communication, organization, and a customer-focused approach in a fully on-site setting.

Qualifications

• Knowledge of leasing policies and procedures.
• Experience with on-site property management software is a plus.
• Strong customer service and communication skills.

Responsibilities

• Assist General Manager with daily property operations.
• Supervise and direct associates in absence of Property Manager.
• Process vendor invoices and manage payments with corporate office.
• Schedule and conduct move-in/move-out inspections and document conditions.
• Collect rents, verify payments, and address delinquencies and evictions as needed.
• Ensure lease renewals and occupancy targets are met.

Skills

Leasing

Bookkeeping

Operations

Customer Service

Education

High School Diploma/GED

Job description

Location

The Gardens Columbus - 3701 Governors Club Blvd Business

Job Description

We believe home is more than a place to live. It’s where life happens; connections are made, and communities grow. That’s why we’re committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact.

Position Summary

Assists the General Manager with the general administration of the property and performs related management functions with the daily operations of an apartment community. Cross trained on General Manager functions and acts in that capacity in the Manager’s absence. Assists with responsibility of maintaining the physical asset and the performance of the property, to achieve the highest possible net operating income. Assist with the supervision and directing and supervision of associates. Monitors regulatory compliance and company policies and procedures related to property management.

Essential Job Function

Supports and ensures timely input, proper use and full utilization of on-site PC-based property management software systems including assistance in training of new associates and ongoing training of existing property staff. (15%) Assists in the management of efficient operation of the property consistent with Loss Prevention and Corporate Office polices and procedures, even during understaffed periods. In the absence of the Property Manager responds to emergency situations, contacting appropriate agencies or Regional Managers as necessary. (10%) May prepare purchase orders, code and process vendor invoices for payment, send documentation to Corporate Office and follow up on vendor payment inquiries. (10%) May be responsible for maintaining a working knowledge of all maintenance programs to ensure the proper and efficient operation of systems, preventive maintenance programs, housekeeping functions, and responses to resident maintenance requests depending on the property. Prepares service orders when residents call and distributes to appropriate associates for completion. Follows up on forwarded maintenance requests and makes sure that all residents are notified if there must be a delay. Ensures completion of resident service requests. (10%) Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Meets with prospective residents, identifies their housing needs, interviews them to determine eligibility based on established criteria, shows vacant and model suites and property amenities based on established techniques specified by the company. Quotes established rental rates and promotions. Makes follow-up calls, sends follow-up literature and pursues rental status. Collects funds related to applications, security deposits and rentals. (10%) Conducts move-in and move-out inspections of apartments to determine applicable charges for damages. Conducts inspections to determine market readiness and implements high quality standards of cleanliness and aesthetic appearance. May perform interim unit inspections. (15%) Collects rent from residents, verifies amount paid, accounts for discrepancies, deposit rent checks, sends verifying information to Corporate Office and follows up on any delinquent rents, initiating eviction procedures as necessary. (10%) Assist in the direction and supervision of associates. (20%) This is a fully on-site position. Candidates must be able to work from our office every scheduled workday; remote or hybrid arrangements are not available for this role.

Education

High School Diploma/GED required

Work Experience

2-3 Years of specific Leasing, Bookkeeping, Operations, Customer Service required

Great Incentives!

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site!

Equal Opportunity Employer

• Minorities
• Religion
• Sex
• Protected Veterans
• Disability
• Sexual Orientation
• Gender Identity
• Marital Status
• Pregnancy
• Age
• National Origin
• Genetic Information

Drug free workplace #LI-NO1

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

We believe home is more than a place to live. It’s where life happens; connections are made, and communities grow. That’s why we’re committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact.