Assistant General Manager

HVMG; Columbia (SC); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to elevate guest experiences in a vibrant hotel environment. This role offers the chance to lead a dedicated team, drive exceptional results, and foster a culture of excellence. With a focus on team building and guest satisfaction, you will play a crucial role in the hotel's success while enjoying opportunities for career advancement. If you are passionate about hospitality and ready to make a significant impact, this position is your gateway to a rewarding career in the hospitality industry.

Benefits

Flexible full-time and part-time schedules

Up to 40% earned wages paid BEFORE payday

Paid Time Off (PTO) and Paid Holidays

Full Healthcare Benefits

401k Retirement Plan with a 4% match

Hotel and Food and Beverage Discounts

Qualifications

• Minimum 2 years of leadership experience in a hotel environment.
• Ability to lead Guest Satisfaction Initiatives and manage change effectively.

Responsibilities

• Support the General Manager in ensuring smooth hotel operations.
• Oversee departments, assist with budget management, and resolve guest issues.

Skills

Leadership

Guest Satisfaction Initiatives

Team Building

Communication Skills

Conflict Resolution

Change Management

Training and Development

Education

BA/BS 4-5 year degree

Job description

Moxy Columbia Downtown

Elevate Your Hospitality Career as Operations Manager with HVMG! Why You Want to Work for Us...

HVMG is a growing property ownership and management company with opportunities for development and advancement for excellent individuals.

Why you will enjoy this job

This is a great opportunity for a high energy, hands on Assistant General Manager. You will have the opportunity to use your excellent team building skills, being an active member of the property helping the General Manager drive exceptional results!

What You will be Doing

• You will be the vital support for our hotel's General Manager, ensuring smooth and efficient operations and exceptional guest experiences.
• Your daily tasks will include overseeing various departments, assisting with budget management, and resolving guest issues.
• You will report to the General Manager.
• A career as an assistant general manager can lead to opportunities in various management roles within the hospitality industry, such as general manager, operations manager, or even corporate-level positions.

The Ideal Candidate for this Position

The ideal candidate is a hands-on leader with an established and consistent track record of high performance in Rooms, Food & Beverage, and Engineering functional areas to maximize performance while upholding quality standards and maximizing levels of guest satisfaction.

Requirements

• Must be a citizen of this country or possess a valid work permit.
• Requires a minimum of 2 plus years of leadership experience in a hotel environment.
• Similar brand experience preferred.
• Must be able to lead Guest Satisfaction Initiatives.
• Position will be required to work a varied schedule that may include evenings, nights, and weekends.

Additional Requirements:

• Experience managing and completing hotel Accounting & HR responsibilities.
• Track record driving and meeting GSS.
• Consistently exceed revenue and guest expectations.
• Ability to manage change effectively.
• Provide leadership to position the property to achieve the mission.
• Provide leadership to the departments to achieve their goals and objectives.
• Communicate the goals and objectives and inspire associates to achieve those goals.
• Clear, concise written and verbal communication skills.
• Ability to sell concepts and ideas to management, peers, and associates.
• Maintain a good working relationship with guests, groups, and personnel from other departments.
• Demonstrate team building experience and lead by example.
• Participative management style.
• Proven successful leadership experience.
• Abilities to inspire, train, and develop people for promotion.
• Experience training associates.
• Instill a guest service attitude in all associates with a 'can-do' attitude.
• Coach associates on how to resolve and de-escalate conflicts.

Physical Requirements:

Requirements include basic reading, writing, and math skills. May be required to work nights, weekends, and/or holidays. This job requires ability to perform the following: regularly required to talk, hear and interact with guests. Frequently required to stand and use hands to finger, handle, or feel objects, tools, or controls. Occasionally required to walk, sit, and reach with hands and arms. Frequently lift and/or move up to 10 pounds, and stand for long periods of time.

Educational Requirements:

• BA/BS 4-5 year degree or foreign equivalency.

Our Associates Love

• Amazing opportunities for career advancement across HVMG
• Flexible full-time and part-time schedules
• Up to 40% earned wages paid BEFORE payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full Healthcare Benefits (including medical, dental, and vision coverage)
• 401k Retirement Plan with a guaranteed 4% match and no vesting
• Hotel and Food and Beverage Discounts and Perks

An Equal Opportunity Employer. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability. EOE/AA.