Assistant General Manager

Resurgence Brewing Company; Buffalo (NY); On-site; USD 58,500 - 71,500; Full time

Job summary

Resurgence Brewing Co. in Buffalo, NY, seeks an Assistant General Manager to oversee daily operations across front and back of house, ensuring an FU Awesome guest experience.

The AGM will supervise staff, enforce policies, and coordinate schedules while upholding quality and safety standards in a fast-paced brewery and restaurant setting. Weekend and evening availability is required, with a base salary of $65,000 per year and potential for bonus.

Qualifications

• Minimum of high school diploma; advanced degree a plus
• Experience supervising staff in a restaurant or brewery setting preferred
• Strong knowledge of full-service restaurant operations and hospitality standards
• Excellent leadership, training, and team motivation abilities
• Outstanding guest service, communication, and problem-solving skills
• Ability to work evenings, weekends, and holidays in a fast-paced venue
• Forklift certification a plus; authorized to work in the U.S.

Responsibilities

• Oversee front- and back-of-house operations as AGM.
• Enforce policies and procedures to ensure a safe guest experience.
• Supervise staff, coordinate schedules, and maintain quality standards.
• Support and train team; foster a positive, brand-aligned culture.
• Ensure compliance with health, safety, and food handling regulations.

Skills

Supervisory experience

Leadership

Guest service

Communication

POS systems

Staff training

Organizational skills

Problem solving

Adaptability

Education

High school diploma

Tools

POS systems

Job description

Resurgence Brewing Co. (RBC) believes that enjoying a well-crafted brew is an experience in itself. However, it's an experience best shared with friends, both new and old. Our goal is to deliver memorable beer moments to the drinkers of the Greater Buffalo region (and now Florida!), whether they're at home, in their favorite bar, or on a tour of our extraordinary brewery.

What you\'ll be doing:

The Assistant General Manager (AGM) is integral to providing a superior experience for both staff and guests. The AGM reports to the General Manager and executes daily operations for both the front- and back-of-house. It is of upmost importance to us that the AGM adapts to the RBC culture and brings our FU Awesome energy, vibe, and history.

This full-time position oversees various taproom functions, enforces policy and procedures, ensures guests have an FU Awesome experience, supports and supervises staff, coordinates schedules, maintains quality standards, and ensures compliance with health and safety regulations. A successful AGM will foster a positive work culture that reflects brand values. Strong leadership, operational expertise, and a passion for craft beer/cider/cocktails and hospitality are essential.

As part of the restaurant industry, weekend and evening availability are required.

Base salary is $65,000 annually with potential for bonus.

What you\'ll need:

• Minimum of high school diploma; advanced degree a plus
• Demonstrated supervisory experience in a restaurant setting; brewery/beverage industry a plus
• Strong knowledge of full-service restaurant operations
• Excellent leadership and team management skills, with the ability to train, motivate, and develop staff
• Exceptional guest service and communication skills
• Ability to work in a fast-paced, high-volume environment while maintaining quality and efficiency
• Knowledge of health, safety, and food handling regulations
• Strong organizational and problem-solving skills
• Proficiency in point-of-sale (POS) systems and basic office computer applications
• Flexibility to work evenings, weekends, and holidays
• Passion for craft beverages, hospitality, and delivering memorable guest experiences
• Forklift certification a plus
• Authorized to work in the U.S.

Why Us?

RBC and BCW is located in the heart of the City of Good Neighbors, Buffalo, NY. Established in 2013, we highlighted the "resurgence" of the city (see what we did there?). Many are flocking to the region for our good eats, affordable living, friendly atmosphere, craft brew scene, new opportunities, and, of course, experiencing all four seasons! Get ready to Experience Great Beer.