Assistant General Manager

My Place Hotels; Brookings (SD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay

32 hrs/week

40 hrs PTO

Direct Deposit

Cross-Training

Employee Discount

Job summary

My Place Hotel - Brookings is seeking an Assistant General Manager to partner with the General Manager in guiding daily hotel operations and delivering exceptional guest service. You will supervise a diverse team, manage scheduling and training, uphold brand standards, and participate in safety, payroll, budgeting, and guest satisfaction initiatives.

This role offers hands-on leadership across front desk, housekeeping, maintenance, and shuttle operations, with 32-hour weekly shifts and

Qualifications

• Experience leading diverse hotel teams.
• Proven ability to improve guest satisfaction.
• Strong scheduling, budgeting, and payroll accuracy.
• Excellent communication with guests and staff.
• Adherence to brand standards and safety policies.

Responsibilities

• Oversee daily hotel operations in partnership with GM.
• Lead guest service initiatives to boost satisfaction.
• Manage staff scheduling, training, and performance.
• Support sales and marketing efforts to improve occupancy.
• Handle administrative duties including payroll and reporting.
• Ensure compliance with safety regulations.

Skills

Leadership

Communication

Organizational Abilities

Attention to Detail

Dependability

Education

High School Diploma or GED

Job description

Location: My Place Hotel - Brookings

Assistant General Manager

About the Role:

Are you a dynamic leader with a passion for providing exceptional guest service and looking to gain experience in hotel management? My Place Hotel is seeking a dependable and organized individual to join our team as an Assistant General Manager. In this vital role, you will work closely with the General Manager to oversee all aspects of hotel operations, ensuring that our property meets the highest standards of quality and guest satisfaction.

The Assistant General Manager is responsible for supervising a diverse team which may include guest service representatives, lead room attendants, housekeepers, maintenance, laundry, and shuttle drivers. This position offers an opportunity to gain comprehensive experience in hotel management and contribute to the hotel's success.

Key Responsibilities:

• Guest Service: Play a pivotal role in ensuring every guest has an exceptional experience. Address and resolve guest concerns with a proactive and solution-oriented approach, ensuring their stay is enjoyable and memorable.
• Safety and Security: Implement and uphold safety and security measures to protect guests, staff, and hotel property. Regularly conduct inspections to identify and address any potential hazards or issues.
• Hotel Operations: Support the General Manager in managing the daily operations of the hotel. Ensure that all departments function efficiently and maintain the brand standards.
• Sales and Marketing: Assist in executing sales and marketing strategies to increase occupancy and enhance the hotel's visibility. Work to boost the hotel's performance through effective promotional activities and customer engagement.
• Administrative Duties: Help manage administrative tasks, including financial reporting, payroll, and cash handling. Ensure accurate record-keeping and adherence to budgetary guidelines.
• Staff Management: Oversee the recruitment, training, scheduling, and performance management of hotel staff. Provide ongoing support and guidance to ensure that all employees meet performance expectations and align with the brand standards.
• Hands-On Management: Be ready to step in and perform any role within the hotel, including front desk, guest services, night audit, housekeeping, maintenance, shuttle driving, and delivering breakfast-in-bed.

What We're Looking For:

• Leadership Skills: Proven ability to motivate, guide, and manage a diverse team. Foster a positive work environment that encourages teamwork.

• Communication Skills: Excellent verbal and written communication. Ability to interact effectively with guests, staff, and other stakeholders.
• Organizational Abilities: Strong multi-tasking and organizational skills to handle a variety of responsibilities and ensure smooth hotel operations.
• Attention to Detail: A meticulous approach to maintaining brand standards across all departments.
• Dependability: A reliable and professional demeanor with a strong commitment to achieving goals and enhancing the guest experience.

Physical Demands:

• Ability to inspect all areas of the hotel premises.
• Capable of assisting guests in emergency situations.
• Willingness and ability to perform the duties of any hotel position.

Licenses or Certification:

• Valid driver's license and insurability for driving.

Education and Experience:

• High School Diploma or GED
• 3+ years Hospitality Experience

Supervisory Responsibility:

You will assist in overseeing hotel staff.

Safety Requirements:

Adhere to all safety regulations and protocols on hotel premises, operating vehicles, or performing field duties.

Benefits:

• Competitive Pay
• Expected Shifts: 32-hours/week, flexible schedule. Weekend/holiday availability required.
• 40 hours PTO if average 32 hours/wk
• Direct Deposit
• Cross-Training
• Employee Discount on hotel stays at other My Place locations nationwide

Why Join Us?

This is an exciting opportunity to play a key role in the success of the hotel. If you're passionate about hospitality, eager to help lead a team, and ready to take on a variety of responsibilities,