Guest Services Representative

EmergencyMD; Brookings (SD); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Competitive Pay: $15.50+/hr

Monthly Bonus Potential

Flexible Scheduling

Direct Deposit

Cross-Training

Growth Potential

Job summary

My Place Hotel Brookings is seeking a Guest Services Representative to be the friendly first point of contact for guests, guiding them from reservation to checkout.

You will manage check-ins, assist with reservations, provide local information, and promote the Stay Rewarded loyalty program while delivering courteous service and maintaining accurate records.

Qualifications

• Basic computer skills and MS Office proficiency.
• Excellent verbal and written communication.
• Strong organizational and multi-tasking abilities.
• Reliability, professionalism and consistency in work.
• Meticulous attention to guest records and financial transactions.

Responsibilities

• Guest Interaction: check-ins/outs, record charges for rooms, taxes, and amenities.
• Guest Assistance: provide local information, resolve guest concerns professionally.
• Telephone Management: handle calls and wake-up requests.
• Financial Transactions: process cash and credit transactions, authorizations.
• Administrative Duties: Night Audit prep, logs, and reports to GM.
• Safety & Security: follow protocols and monitor hotel security.
• Loyalty Program Promotion: promote Stay Rewarded program.
• Cleaning: help with cleaning tasks and stock coffee/bar.
• Support Services: provide guest supplies and manage keys.
• Housekeeping Assistance: assist as needed during full occupancy.

Skills

Guest interaction

Communication skills

Multi-tasking

Dependability

Attention to detail

Tools

Microsoft Office

Job description

Location: My Place Hotel - Brookings

About the Role:

Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services Representative. In this key role, you will be the central point of contact for guests, ensuring their stay is seamless from reservation to check-out. If you're an organized, dependable multitasker with a positive attitude and strong knowledge of the local area, this is the perfect opportunity for you!

What You'll Do:

• Guest Interaction: Welcome and greet guests with a warm and friendly demeanor. Efficiently handle check-ins and check-outs, manage reservations, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to hotel policy.
• Guest Assistance: Serve as the go-to resource for guests by providing information about the hotel, amenities, local attractions, restaurants, shopping, and churches. Also, address and resolve guest concerns or complaints with professionalism.
• Telephone Management: Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls.
• Financial Transactions: Complete credit card authorizations, accurately handle cash transactions and provide change for guests.
• Administrative Duties: Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date. Report any issues related to the front desk, guest relations, or maintenance to the General Manager.
• Safety & Security: Adhere to all safety and security protocols. Regularly inspect the property, including walking all floors and stairwells, checking outside doors for security, and ensuring outside lighting is functioning properly.
• Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction.
• Cleaning: Assist with cleaning tasks, such as laundry (washing, drying, folding, and storing), cleaning and sanitizing common areas, stocking supplies, making coffee, and stocking the coffee bar. Ensure that all entrances and sidewalks are free of snow and ice.
• Support Services: Deliver additional guest supplies such as rollaway cribs, towels, and soap as needed. Issue and track master keys and key cards for housekeeping and maintenance staff.
• Housekeeping Assistance: When needed, assist with cleaning guest rooms, particularly when the hotel is full or the housekeeping staff is short.

What We're Looking For:

Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.

Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with guests and colleagues.

Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.

Dependability & Professionalism: Reliability, professionalism, and consistency in your work are essential.

Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records.

Benefits:

• Competitive Pay: $15.50+/hr
• Monthly Bonus Potential
• Flexible Scheduling
• Direct Deposit
• Cross-Training
• Growth Potential