Assistant General Manager

OTO Development; Belmont (CA); On-site; USD 85,000 - 87,000; Full time

Benefits offered by this job

Medical insurance options

Dental and vision insurance

401k with company match

Life insurance provided

Tuition assistance

Paid time off

Job summary

OTO Development in Belmont, CA is seeking an Assistant General Manager to lead hotel operations, drive guest satisfaction, and support sales initiatives. The role includes coaching teams, managing budgeted costs, and maintaining franchise standards.

You will review financials, drive training, and ensure service excellence while fostering a collaborative culture. Travel up to 10% may be required.

Qualifications

• Hotel management experience with leadership and guest service results.
• Experience with direct sales efforts producing at least 50% market mix of total revenues.
• High school diploma; college degree preferred.
• Valid driver's license.
• Exceptional time management and multitasking skills.
• Customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel.

Responsibilities

• Participate in sales calls and site visits to acquire or close on business.
• Review financial reports and statements to identify areas of concern and improve performance.
• Coach and support hotel team to effectively manage wages and controllable expenses.
• Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses within budgeted parameters.
• Ensure service, technical skills, and other training occur throughout the property.
• Establish open, collaborative relationships with direct reports and team.
• Hire team members who demonstrate strong leadership and expertise.
• Observe service behaviors and provide feedback to individuals/supervisors.
• Review guest comment cards and surveys to identify improvement areas and trends.
• Interface with customers regularly to obtain feedback on product and service quality.
• Ensure property is well maintained and safe for guests and staff.
• Administer policies fairly and recognize performance appropriately.
• Work to ensure the property meets franchise standards and is safe.

Skills

Hotel management

Leadership

Guest service

Education

High school diploma (college degree preferred)

Job description

THE YEARLY COMPENSATION FOR THIS POSITION IS FROM $85K TO $87K PLUS QUARTERLY BONUS!

We are pleased to announce a wonderful opportunity for an Assistant General Manager.

What will you be doing most days?

• Participate in sales calls and site visits with members of the sales team to acquire new business or close on business
• Review financial reports and statements and work to determine areas of concern and improve performance
• Coach and support hotel team members to effectively manage wages and controllable expenses
• Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
• Ensure service, technical skills, and other training occurs throughout the property
• Establish and maintain open, collaborative relationships with direct reports and entire team
• Establish a presence with team members on property and actively solicits team member feedback and utilize an "open door" policy
• Hire team members who demonstrate strong functional expertise, creativity, and leadership
• Observe service behaviors of team members and provides feedback to individuals and/or supervisors.
• Review comment cards, guest survey results, and other data to identify areas of improvement with team members
• Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles
• Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
• Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
• Ensure policies are administered fairly and consistently and that each team member's performance is evaluated and recognized where appropriate
• Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members

What are the requirements for this position?

• You have previous hotel management experience with a proven success in leadership of teams and guest service results
• You have prior experience with direct sales efforts producing at least 50% market mix of total revenues and overall strong financial knowledge
• You have a least a high school diploma with a college degree preferred
• You have a valid driver's license from the appropriate state
• You have exceptional time management and multitasking skills
• You have a customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel

Physical Requirements For This Position

You must be able to walk and stand for extended periods of time as the job dictates.

Travel Requirements

This position requires up to 10% travel. Travel is outside the local area and overnight

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs,

• medical insurance options
• dental and vision insurance
• 401k with company match
• company provided life insurance
• tuition assistance
• paid time off
• paid holiday time
• travel discounts
• and more

Revised 5/8/26