ASSISTANT GENERAL MANAGER

COURTYARD INN - AUSTIN TX; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Courtyard Inn - Austin TX is seeking an Assistant General Manager to lead daily hotel operations and drive exceptional guest experiences. You will partner with the General Manager to oversee front desk, housekeeping, F&B, and maintenance, ensuring smooth operations and consistent service quality.

The successful candidate will bring hotel leadership experience, strong communication, and the ability to coach teams while managing staffing, safety, and brand standards to achieve strong financial

Qualifications

• Previous hotel leadership experience preferred.
• Strong communication and coaching abilities.
• Ability to manage multiple departments and priorities.

Responsibilities

• Support the General Manager with daily hotel operations and leadership tasks.
• Oversee department leaders and ensure smooth interdepartmental communication.
• Assist with scheduling, training, coaching, and performance management.
• Maintain guest satisfaction by resolving issues and supporting service recovery.
• Monitor hotel cleanliness, safety, and brand compliance.
• Assist with financial performance, budgeting, and cost controls.
• Lead by example to maintain a positive, professional environment.
• Support implementation of hotel initiatives, procedures, and standards.
• Ensure staffing levels support service needs across the hotel.
• Act as Manager on Duty when needed.

Skills

Hotel operations

Leadership

Communication

Problem solving

Staff coaching

Job description

You are a hands on leader with strong operations knowledge, excellent communication skills, and a passion for hospitality. You know how to support multiple departments, motivate teams, and make decisions that elevate both guest experience and financial performance. If you thrive in a fast paced hotel environment and enjoy being a key leadership partner, keep reading.The RoleAs the Assistant General Manager, you support the General Manager in overseeing daily hotel operations. You help lead front desk, housekeeping, food and beverage, and maintenance teams to ensure smooth operations, exceptional service, and strong financial results. You are a visible leader who builds culture, solves problems, and drives performance.What You Will Be Doing• Support the General Manager with daily hotel operations and leadership tasks• Oversee department leaders and help ensure smooth interdepartmental communication• Assist with scheduling, training, coaching, and performance management• Maintain guest satisfaction by resolving issues and supporting service recovery• Monitor hotel cleanliness, safety, and brand compliance• Assist with financial performance, budgeting, and cost controls• Lead by example to maintain a positive, professional environment• Support implementation of hotel initiatives, procedures, and standards• Ensure staffing levels support service needs across the hotel• Act as Manager on Duty when neededWhy You Will Love It Here• A key leadership role with major impact on guest experience and team culture• Opportunities for advancement into a General Manager role• A supportive ownership and management team• A dynamic environment where every day brings something newReady to Join the TeamIf you are ready to help lead the hotel, support our teams, and deliver excellent guest experiences, we would love to meet you.Apply now.EOEWhat Makes You You• Previous hotel leadership experience highly preferred• Strong understanding of hotel operations and service standards• Excellent communication, coaching, and problem solving skills• Professional, dependable, and able to lead by example• Strong organizational skills and ability to manage multiple priorities• Passionate about hospitality and building strong teamsFlexible to work any days of the week (including shifts), including holidays and weekends