ASSISTANT GENERAL MANAGER

FAIRFIELD INN - AUSTIN TX; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Fairfield Inn - Austin TX is seeking a hands-on Assistant General Manager to partner with the General Manager in overseeing daily hotel operations. You will supervise front desk, housekeeping, food & beverage, and maintenance to deliver exceptional service and solid financial results.

This role requires visible leadership, problem solving, and a commitment to staff development in a fast-paced environment. You will support scheduling, training, coaching, and performance management while

Qualifications

• Strong knowledge of hotel operations and service standards.
• Proven ability to coach and develop teams across departments.
• Excellent communication and problem-solving skills.

Responsibilities

• Support the General Manager with daily hotel operations and leadership tasks.
• Oversee department leaders and ensure smooth interdepartmental communication.
• Assist with scheduling, training, coaching, and performance management.
• Maintain guest satisfaction by resolving issues and supporting service recovery.
• Monitor cleanliness, safety, and brand compliance.
• Assist with financial performance, budgeting, and cost controls.
• Lead by example to maintain a positive environment.
• Support implementation of hotel initiatives and standards.
• Ensure staffing levels meet service needs across the hotel.
• Act as Manager on Duty when needed.

Skills

Operations knowledge

Excellent communication

Hospitality focus

Job description

You are a hands on leader with strong operations knowledge, excellent communication skills, and a passion for hospitality. You know how to support multiple departments, motivate teams, and make decisions that elevate both guest experience and financial performance. If you thrive in a fast paced hotel environment and enjoy being a key leadership partner, keep reading.The RoleAs the Assistant General Manager, you support the General Manager in overseeing daily hotel operations. You help lead front desk, housekeeping, food and beverage, and maintenance teams to ensure smooth operations, exceptional service, and strong financial results. You are a visible leader who builds culture, solves problems, and drives performance.What You Will Be Doing• Support the General Manager with daily hotel operations and leadership tasks• Oversee department leaders and help ensure smooth interdepartmental communication• Assist with scheduling, training, coaching, and performance management• Maintain guest satisfaction by resolving issues and supporting service recovery• Monitor hotel cleanliness, safety, and brand compliance• Assist with financial performance, budgeting, and cost controls• Lead by example to maintain a positive, professional environment• Support implementation of hotel initiatives, procedures, and standards• Ensure staffing levels support service needs across the hotel• Act as Manager on Duty when neededWhy You Will Love It Here• A key leadership role with major impact on guest experience and team culture• Opportunities for advancement into a General Manager role• A supportive ownership and management team• A dynamic environment where every day brings something newReady to Join the TeamIf you are ready to help lead the hotel, support our teams, and deliver excellent guest experiences, we would love to meet you.Apply now.EOEWhat Makes You You• Previous hotel leadership experience highly preferred• Strong understanding of hotel operations and service standards• Excellent communication, coaching, and problem solving skills• Professional, dependable, and able to lead by example• Strong organizational skills and ability to manage multiple priorities• Passionate about hospitality and building strong teamsFlexible to work any shifts, days of the week, including holidays and weekends