Assistant General Counsel, Servicing

OpenKrill; United States; On-site; USD 240,000 - 260,000; Full time

Job summary

GoodLeap is seeking an Assistant General Counsel, Servicing to act as the dedicated legal resource for the Servicing Team. The role requires deep experience in consumer loan and mortgage loan servicing and collections law, providing real-time operational guidance to the Servicing organization.

You will advise on loss mitigation, collections strategy, default management and regulatory compliance, support servicing operations and investor obligations, and collaborate with cross-functional teams to

Qualifications

• Minimum 10 years as practicing attorney in consumer loan servicing or collections.
• Deep knowledge of FDCPA, TCPA, RESPA, TILA, UDAAP and related laws.
• In-house consumer finance or mortgage servicing experience preferred.
• Ability to provide actionable legal guidance in fast-paced business.

Responsibilities

• Lead compliance analysis and policy development under Reg X, Reg Z, and related laws.
• Draft and maintain loss mitigation policies and servicing procedures.
• Advise on loss mitigation structuring and post-default strategy.
• Monitor regulatory developments and implement new rules.
• Review vendor contracts and SOWs for collections and default management.
• Partner with Capital Markets on servicing representations and covenants.
• Support regulatory examinations and respond to consumer complaints.

Skills

10+ years experience

Consumer loan servicing

Regulatory compliance

FDCPA/TCPA knowledge

AI governance familiarity

Cross-functional collaboration

Education

Juris Doctor (ABA)

State bar admission

Job description

About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Assistant General Counsel, Servicing will report to the Deputy General Counsel, Executive Vice President, and will serve as the dedicated legal resource for GoodLeap's Servicing Team. This role is designed for a practicing attorney with deep, practical experience in consumer loan and mortgage loan servicing and collections law and who can provide real-time operational guidance to the Servicing organization. The Assistant General Counsel will provide daily support to the Servicing Team, advise on loss mitigation programs, collections strategy, default management and regulatory compliance, and will be the go-to legal representative for matters affecting serviced loan portfolios, customer communications, and servicing operations.

Essential Job Duties and Responsibilities:

• Lead compliance analysis and policy development under Reg X (RESPA), Reg Z (TILA), FDCPA, UDAAP, TCPA, etc. and applicable state servicing and collections laws, GSE and agency servicing guidelines.
• Draft, review, and maintain loss mitigation policies, collections strategies, and servicing procedures, ensuring alignment with regulatory obligations, procedural requirements and investor obligations.
• Identify, assess, and mitigate legal and regulatory risks and advise on structuring for current and new investment products and strategies to ensure compliance with applicable laws.
• Monitor regulatory developments and advise on implementation of new rules affecting servicing and collections operations.
• Review and negotiate vendor contracts and SOWs supporting collections and default management functions (e.g., third-party collectors, BPO servicers, foreclosure counsel).
• Partner with Capital Markets and Portfolio Management on servicing representations, covenants, and compliance requirements in asset sale and securitization transactions.
• Support regulatory examination management and respond to consumer complaints escalated through CFPB, state agencies, or litigation channels.

Required Skills, Knowledge and Abilities:

• Minimum 10 years of experience as a practicing attorney, with substantial time spent in consumer loan servicing, collections or default management — ideally including in-house experience at a consumer finance and/or mortgage servicer or subservicer, GSE/agency approved seller-servicer and/or consumer finance lender.
• Deep working knowledge of servicing and consumer debt collections laws and practice and applicable state collections and foreclosure laws (e.g., FDCPA, TCPA, FCRA, UDAAP, TILA, RESPA, ECOA, etc.) and related title and lien resolution issues.
• Demonstrated experience advising on loss mitigation structuring and post-default strategy in a consumer finance, mortgage finance and/or home improvement lending context.
• Fluency in FDCPA and TCPA compliance for collections outreach, state collections licensing requirements and regulatory classification of collections operations.
• Familiarity with AI governance and emerging regulatory frameworks applicable to AI use in collections and financial services operations.
• Proven ability to deliver clear, operationally actionable legal guidance and to own and stand behind a legal position in a fast-paced business environment.
• Membership in applicable state bar in good standing.
• Juris Doctor degree from an ABA accredited law school.
• Able to juggle multiple workstreams under tight deadlines.
• Clear writing and verbal communication with business professionals and counsel.
• History of working well with business professionals, and with cross-functional teams (internal and external).

Compensation: $240,000–$260,000 annually

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

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