Assistant Front Office Manager (Temporary Taskforce Assignment) | Lodging & Travel Included

Hyatt Hotels Corporation; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Lodging provided during assignment

Travel for assignment provided

Complimentary parking

Complimentary meals during shifts

Wellness programs

Career growth opportunities with Hyatt

Job summary

Thompson Dallas, part of Hyatt, is seeking an experienced front office leader to join our team through a temporary taskforce assignment supporting Front Office operations during a colleague’s leave of absence.

This is a unique opportunity for a hands‑on hospitality professional to provide leadership within a dynamic Thompson Hotels environment while contributing to the guest experience, team development, and operational success of the department.

Qualifications

• Minimum 1-2 years of supervisory/management experience in Front Office, Guest Services, or Rooms Operations preferred.
• Experience in upscale/lifestyle hotel environments preferred.
• Experience with Hyatt systems strongly preferred.
• Knowledge of OPERA PMS is highly preferred.

Responsibilities

• Assist with daily management and operation of the Front Office.
• Lead by example and uphold exceptional guest service standards.
• Conduct daily shift briefings and communicate operational information to Front Desk and Guest Services.
• Collaborate with Reservations, Housekeeping, Engineering, Security, and F&B to ensure seamless guest experiences.
• Maintain knowledge of hotel services, rates, promotions, and local attractions.
• Support upselling, World of Hyatt enrollment, guest engagement, and service enhancements.
• Ensure staffing levels meet needs and assist in training and coaching.
• Manage guest feedback and ensure timely follow-up and resolution.

Skills

Leadership

Guest service

Staff coaching

Problem solving

OPERA PMS

English fluency

MS Office

Tools

OPERA PMS

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Assistant Front Office Manager (Temporary Taskforce Assignment) | Lodging & Travel Included

Thompson Hotels Thompson Dallas US - TX - Dallas

Front Office

Entry Level Manager

Seasonal

Yearly US Dollar (USD) pay basis

Summary

Thompson Dallas, part of Hyatt, is located within The National, a 52-story architectural landmark in the heart of downtown Dallas. Designed to encompass an entire city block, Thompson Dallas features 219 guestrooms, including 52 suites, award-winning food and beverage venues, over 20,000 square feet of event space, a resort-style pool, luxury spa, fitness center, and curated lifestyle experiences. Thompson Dallas brings together guests and the community through an inspired tribute to culture, design, and local connection.

Thompson Dallas is seeking an experienced front office leader to join our team through a temporary taskforce assignment supporting Front Office operations during a colleague’s leave of absence. This is a unique opportunity for a hands‑on hospitality professional to provide leadership within a dynamic Thompson Hotels environment while contributing to the guest experience, team development, and operational success of the department.

Lodging and travel related to the assignment will be provided for eligible out-of-market candidates.

The Assistant Front Office Manager is responsible for supporting the daily operations of the Front Office while delivering exceptional guest experiences and fostering a culture of hospitality, accountability, and teamwork. This leader works closely with the Front Desk and Guest Services teams to ensure seamless arrivals, departures, and guest interactions while maintaining operational excellence and Hyatt standards.

The ideal candidate is a confident, adaptable leader who thrives in a fast‑paced environment, enjoys engaging with guests and colleagues, and is passionate about creating memorable experiences. This position serves as a key operational leader and role model, supporting training, coaching, scheduling, service recovery, and overall department performance.

Essential Functions

• Assist with the daily management and operation of the Front Office department.
• Lead by example and demonstrate a commitment to exceptional guest service standards at all times.
• Conduct daily shift briefings and communicate important operational information to Front Desk, Guest Services, and other hotel departments.
• Collaborate with Reservations, Housekeeping, Engineering, Security, and Food & Beverage teams to ensure a seamless guest experience from arrival through departure.
• Maintain expert knowledge of hotel services, amenities, room types, rates, promotions, local attractions, and daily operational activity.
• Support departmental initiatives including upselling programs, World of Hyatt enrollment, guest engagement efforts, and service enhancement programs.
• Ensure Front Desk and Guest Services colleagues complete all required shift responsibilities and operational checklists.
• Monitor guest feedback and proactively address guest concerns, ensuring timely resolution and follow-up.
• Assist with VIP arrivals, special requests, group arrivals, and high‑profile guest experiences.
• Maintain compliance with hotel policies and procedures, including cash handling, billing accuracy, key control, safe deposit procedures, lost and found, and guest privacy standards.
• Demonstrate sound judgment and professionalism during high‑volume periods and challenging guest situations.
• Ensure proper staffing levels are maintained to meet operational needs and guest expectations.
• Assist in recruiting, interviewing, onboarding, training, coaching, and developing Front Office colleagues.
• Conduct performance conversations and provide ongoing feedback to support colleague growth and accountability.
• Foster positive relationships across departments through communication, collaboration, and visible leadership.
• Maintain confidentiality of guest and colleague information.
• Assist with departmental financial responsibilities, including labor management, payroll review, forecasting support, expense control, and operational reporting.
• Support hotel leadership with special projects and initiatives as assigned.
• Provide flexibility and leadership coverage based on the operational needs of the temporary taskforce assignment.
• Lodging provided for the duration of the assignment
• Travel related to the assignment provided
• Complimentary parking
• Complimentary colleague meals during shifts
• Wellness programs
• Career growth opportunities with Hyatt

Qualifications

• Minimum of 1-2 years of supervisory or management experience within Front Office, Guest Services, or Rooms Operations preferred.
• Previous experience in an upscale, lifestyle, boutique, or full-service hotel environment preferred.
• Previous experience with Hyatt hotel systems strongly preferred.
• Experience with OPERA PMS is highly preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to coach, motivate, and develop colleagues while maintaining high service standards.
• Ability to quickly adapt to a new hotel environment, systems, procedures, and team culture.
• Proficiency with Microsoft Office applications.
• Ability to understand, speak, read, and write English fluently.
• Ability to communicate clearly and professionally in both verbal and written formats.
• Demonstrated organizational skills with the ability to prioritize multiple responsibilities in a fast‑paced environment.
• Knowledge of the Dallas market and local attractions is a plus.
• Must possess a flexible schedule and be available to work operational shifts, weekends, and holidays as needed.
• Must be willing and able to travel and temporarily relocate for the duration of the assignment.

Schedule Requirements

This salaried leadership role is primarily aligned with our afternoon and evening PM operation, with a typical start time of 2:00 p.m. While this reflects the current business need, schedules may occasionally shift to support morning operations, including a 7:00 a.m. start, weekends, holidays, or other operational priorities.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Ability to move throughout all areas of the hotel, including guest rooms, public spaces, event venues, and back‑of‑house areas.
• Ability to lift, carry, push, or pull up to 25 pounds occasionally and up to 10 pounds frequently.
• Ability to bend, stoop, kneel, reach, and climb stairs as necessary to perform job duties.
• Ability to work in a fast‑paced environment while maintaining professionalism and attention to detail.
• Ability to communicate effectively in person, by phone, and through written correspondence.
• Ability to respond appropriately to emergency situations and operational needs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

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