Assistant Front Office Manager — Guest Relations (Ski Pass)

Hyatt Hotels Corporation; New York, Northern (NY, KY); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health benefits after 30 days

Ski pass to Stowe Mountain Resort

Golf membership to Stowe Country Club

Complimentary stays worldwide

Onsite fitness membership

Employee discounts at Spa & Restaurant

Job summary

Hyatt Hotels Corporation is seeking an Assistant Front Office Manager at Spruce Peak Lodge in Vermont. You will oversee daily Front Office operations, ensure top-tier guest service, and manage the Bell Valet during shifts, promoting cross-department collaboration and high standards of hospitality.

Key responsibilities include leading pre-shift meetings, coordinating with Housekeeping and Engineering, and driving profitability through upselling and efficiency.

Qualifications

• Hospitality or Guest service background is required.
• Hospitality Management Degree or Diploma is an asset.
• Minimum 2 years supervisory or management background required or the combination of related education and experience.
• Strong Managerial skills with a record of positive associate relations, team leadership abilities and a proven guest service record.
• Results-oriented with the ability to be flexible and work under pressure.
• Working Knowledge of Word, Excel, and Property Manager (will train Property Manager if not knowledgeable).
• Knowledge of SMS, ADP, and Hyatt Rewards is a plus
• Must be able to: Carry or lift items weighing up to 50 pounds and pushing and or pulling approximately 100 pounds
• Frequently stand and move about the facility
• Frequently handle objects and equipment to maintain the facility
• Frequently bend, stoop, and kneel

Responsibilities

• Support daily Front Office operations and ensure seamless functioning in the absence of the Front Office Manager.
• Promote effective cross-departmental communication and collaboration through regular face-to-face interaction.
• Inspire creativity, recognize contributions, and encourage innovation among team members.
• Lead daily pre-shift meetings to align high-impact guest service teams and ensure smooth guest experiences.
• Coordinate with Housekeeping and Engineering to prepare rooms for check-in and resolve guest-related maintenance issues efficiently.
• Maintain expert knowledge of hotel services, room types, rates, promotions, occupancy, and group activities to accurately address guest inquiries.
• Manage Front Office as a profitable unit and implement upselling strategies to maximize room revenue.
• Ensure end-of-shift procedures and checklists are completed accurately by Front Desk and Guest Services staff.
• Safeguard guest confidentiality and uphold data protection protocols.

Skills

Guest service

Leadership

Communication

Team supervision

Microsoft Word

Microsoft Excel

Property Manager knowledge

Hyatt Rewards knowledge

Education

Hospitality Management Degree or Diploma

Tools

Property Manager

SMS

ADP

Hyatt Rewards

Word

Excel

Job description

Hyatt Hotels Corporation is seeking an Assistant Front Office Manager at Spruce Peak Lodge in Vermont. You will oversee daily Front Office operations, ensure top-tier guest service, and manage the Bell Valet during shifts, promoting cross-department collaboration and high standards of hospitality.

Key responsibilities include leading pre-shift meetings, coordinating with Housekeeping and Engineering, and driving profitability through upselling and efficiency.