Assistant Front Office Manager

Hyatt Hotels Corporation; New York, Northern (NY, KY); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health benefits after 30 days

Ski pass to Stowe Mountain Resort

Golf membership to Stowe Country Club

Complimentary stays worldwide

Onsite fitness membership

Employee discounts at Spa & Restaurant

Job summary

Hyatt Hotels Corporation is seeking an Assistant Front Office Manager at Spruce Peak Lodge in Vermont. You will oversee daily Front Office operations, ensure top-tier guest service, and manage the Bell Valet during shifts, promoting cross-department collaboration and high standards of hospitality.

Key responsibilities include leading pre-shift meetings, coordinating with Housekeeping and Engineering, and driving profitability through upselling and efficiency.

Qualifications

• Hospitality or Guest service background is required.
• Hospitality Management Degree or Diploma is an asset.
• Minimum 2 years supervisory or management background required or the combination of related education and experience.
• Strong Managerial skills with a record of positive associate relations, team leadership abilities and a proven guest service record.
• Results-oriented with the ability to be flexible and work under pressure.
• Working Knowledge of Word, Excel, and Property Manager (will train Property Manager if not knowledgeable).
• Knowledge of SMS, ADP, and Hyatt Rewards is a plus
• Must be able to: Carry or lift items weighing up to 50 pounds and pushing and or pulling approximately 100 pounds
• Frequently stand and move about the facility
• Frequently handle objects and equipment to maintain the facility
• Frequently bend, stoop, and kneel

Responsibilities

• Support daily Front Office operations and ensure seamless functioning in the absence of the Front Office Manager.
• Promote effective cross-departmental communication and collaboration through regular face-to-face interaction.
• Inspire creativity, recognize contributions, and encourage innovation among team members.
• Lead daily pre-shift meetings to align high-impact guest service teams and ensure smooth guest experiences.
• Coordinate with Housekeeping and Engineering to prepare rooms for check-in and resolve guest-related maintenance issues efficiently.
• Maintain expert knowledge of hotel services, room types, rates, promotions, occupancy, and group activities to accurately address guest inquiries.
• Manage Front Office as a profitable unit and implement upselling strategies to maximize room revenue.
• Ensure end-of-shift procedures and checklists are completed accurately by Front Desk and Guest Services staff.
• Safeguard guest confidentiality and uphold data protection protocols.

Skills

Guest service

Leadership

Communication

Team supervision

Microsoft Word

Microsoft Excel

Property Manager knowledge

Hyatt Rewards knowledge

Education

Hospitality Management Degree or Diploma

Tools

Property Manager

SMS

ADP

Hyatt Rewards

Word

Excel

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slope side at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork and high standards. It’s fitting that we are located at the pinnacle of Vermont!

We are looking for an Assistant Front Office Manager to join our team at Spruce Peak. The Assistant Front Office Manager is responsible for the day-to-day operation of the Front Office for the Lodge at Spruce Peak. This includes ensuring that we are providing the highest levels of guest service and ensuring that standards are in place for all areas of Front Desk, Concierge, Telecommunications, including the Bell Valet team in the absence of a Guest Services Manager.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Whether you want to settle down at a property that will keep you creatively engaged or if you like the ability to transfer to other properties in the Hyatt family, we have great career opportunities now.

Perks (vary by hours committed)

• Heath Benefits - after 30 days!
• Winter- Ski Pass to Stowe Mountain Resort
• Summer- Golf Membership to Stowe Country Club
• Complimentary and discounted stays at Hyatt Hotels worldwide
• Onsite Fitness Membership
• Employee discounts at the Spa & Restaurant Outlets

Besides great pay and benefits the work is interesting, challenging and you’ll have opportunities to grow. Stowe is a great place to put down roots; mountain bike in the summer, ski in the winter, world-class breweries and small farms; a great place to play during your time off or to raise an active family.

ESSENTIAL FUNCTIONS

• Support daily Front Office operations and ensure seamless functioning in the absence of the Front Office Manager.
• Promote effective cross-departmental communication and collaboration through regular face-to-face interaction.
• Inspire creativity, recognize contributions, and encourage innovation among team members.
• Lead daily pre-shift meetings to align high-impact guest service teams and ensure smooth guest experiences.
• Coordinate with Housekeeping and Engineering to prepare rooms for check-in and resolve guest-related maintenance issues efficiently.
• Maintain expert knowledge of hotel services, room types, rates, promotions, occupancy, and group activities to accurately address guest inquiries.
• Manage Front Office as a profitable unit and implement upselling strategies to maximize room revenue.
• Ensure end-of-shift procedures and checklists are completed accurately by Front Desk and Guest Services staff.
• Safeguard guest confidentiality and uphold data protection protocols.

Qualifications

• Hospitality or Guest service background is required.
• Hospitality Management Degree or Diploma is an asset.
• Minimum 2 years supervisory or management background required or the combination of related education and experience.
• Strong Managerial skills with a record of positive associate relations, team leadership abilities and a proven guest service record.
• Results-oriented with the ability to be flexible and work under pressure.
• Working Knowledge of Word, Excel, and Property Manager (will train Property Manager if not knowledgeable).
• Knowledge of SMS, ADP, and Hyatt Rewards is a plus
• Must be able to:
  • Carry or lift items weighing up to 50 pounds and pushing and or pulling approximately 100 pounds
  • Frequently stand and move about the facility
  • Frequently handle objects and equipment to maintain the facility
  • Frequently bend, stoop, and kneel

We welcome you:

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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