Guest Experience Front Office Leader

Sea Island Company; Sea Island (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Sea Island Company seeks a hands-on Guest Services Team Leader to oversee Front Desk, Concierge, Bell Stand and Valet, ensuring Five Star experiences for every guest. You will lead training, scheduling, and Manager-on-Duty coverage, while coordinating with Housekeeping, Engineering, Reservations and Accounting to deliver seamless service.

You set the tone for safety, quality, timing, attendance, and appearance, stay current on Sea Island offerings, and mentor team members to grow professionally.

Qualifications

• Experience leading guest services teams in hospitality.
• Proven ability to train, coach and schedule staff.
• Strong communication and cross-department collaboration.

Responsibilities

• Oversee Front Desk, Concierge, Bell Stand and Valet operations.
• Lead training, scheduling and Manager-on-Duty coverage.
• Coordinate with Housekeeping, Engineering, Reservations and Accounting.
• Review guest information, manage room bookings and shift reports.
• Uphold safety, quality, timing, attendance and appearance standards.

Skills

Leadership

Guest services

Front Desk operations

Training & development

Scheduling

Communication

Team collaboration

Job description

Sea Island Company seeks a hands-on Guest Services Team Leader to oversee Front Desk, Concierge, Bell Stand and Valet, ensuring Five Star experiences for every guest. You will lead training, scheduling, and Manager-on-Duty coverage, while coordinating with Housekeeping, Engineering, Reservations and Accounting to deliver seamless service.

You set the tone for safety, quality, timing, attendance, and appearance, stay current on Sea Island offerings, and mentor team members to grow professionally.