Assistant Front Office Manager

Lodging Hospitality Management; Bridgeton (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking an Assistant Front Office Manager to enhance guest experiences and oversee front desk operations. This pivotal role involves greeting guests, managing the registration process, and supervising front desk staff to ensure smooth daily operations. The ideal candidate will have a passion for customer service and a knack for training and supporting team members. Join a dynamic team where your contributions will directly impact guest satisfaction and operational excellence.

Qualifications

• Experience in guest services and front desk operations.
• Strong leadership and staff training skills.

Responsibilities

• Orchestrate and expedite registration and checkout processes.
• Supervise front desk agents and ensure proper procedures.

Skills

Guest Services

Front Desk Operations

Payment Processing

Staff Supervision

Job description

Join to apply for the Assistant Front Office Manager role at Lodging Hospitality Management.

Responsibilities include:

1. Orchestrate and expedite the registration and checkout process at the front desk.
2. Oversee the daily operation of the front desk.
3. Greet and welcome guests upon arrival, register guests into the computer, verify reservation, address, and credit information.
4. Promote the Hilton Honors Program and provide recognition and benefits to members.
5. Accept payments, maintain a house bank, make deposits, and report receipts daily.
6. Supervise front desk agents, assign tasks, and ensure proper registration and checkout procedures.
7. Provide ongoing training and support to front desk staff.
8. Manage safety deposit boxes and post miscellaneous charges as requested.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitality