Assistant Front Office Manager

Snow King; Massachusetts; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a Front Desk Manager to oversee operations at a premier waterfront hotel. This role involves managing staff, ensuring exceptional guest experiences, and maintaining high service standards. The ideal candidate will have a background in hotel management and a passion for hospitality. Join a collaborative environment that values employee growth and offers competitive benefits, including health insurance and unique perks. If you thrive in a dynamic setting and are committed to delivering outstanding service, this opportunity is for you.

Benefits

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Local discounts

Hotel stay discounts

Qualifications

• Bachelor's degree in Hotel Management or related field preferred.
• At least one year of supervisory experience in front office or guest services.

Responsibilities

• Manage front desk operations and employee scheduling.
• Ensure prompt and professional service to guests.
• Conduct routine inspections of front office and public areas.

Skills

Communication Skills

Problem-Solving

Basic Math

Budgeting

Education

Bachelor's degree in Hotel Management

Bachelor's degree in Business Administration

Job description

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, paid time off, and unique perks such as on-site wellness programs, local discounts, and hotel stay discounts. We are committed to providing ongoing training and development opportunities to help our team build skills and advance their careers. Whether you're starting out or are a seasoned professional, Pyramid Global Hospitality offers a collaborative environment that encourages growth and success across over 230 properties worldwide. Join us and experience a company that values its employees and is committed to exceptional guest experiences. Check out this video for more information about our great company!

#PGH-BMC

Location Description

The Boston Harbor Hotel is Boston’s premier waterfront hotel, offering luxury service that is personal. We provide a competitive compensation and benefits package, along with growth opportunities. All candidates must demonstrate superior service orientation, a willingness to learn, and teamwork. Schedule flexibility is required for all positions due to the nature of our business.

Overview

Duties & Responsibilities:

1. Manage all aspects of front desk operations for the assigned shift, including employee scheduling.
2. Monitor performance and initiate corrective or disciplinary actions as per company policies, alert management of serious issues.
3. Ensure staff are trained and equipped to perform their roles effectively.
4. Ensure guests receive prompt, professional service, and respond to complaints with appropriate service recovery gestures to ensure guest satisfaction.
5. Communicate VIP, Priority Club, or special requests to staff and follow up on their execution.
6. Assist in achieving departmental goals related to guest satisfaction, revenue, and profit, while managing labor costs within budget.
7. Help maximize hotel revenue through effective use of company systems and processes.
8. Follow procedures for security of financial transactions and guest safety.
9. Conduct routine inspections of the front office and public areas, correcting deficiencies and training staff on emergency communication procedures.
10. Promote teamwork and quality service through daily interdepartmental communication.
11. Serve as manager on duty as required.

Accountability: Responsible for managing front desk operations during evening and/or weekend shifts at a large, full-service hotel, supervising front office staff and managing VIP and key guest relationships.

Qualifications

Bachelor's degree in Hotel Management, Business Administration, or related field is preferred, along with at least one year of front office or guest services supervisory experience, or an equivalent combination of education and experience. Fluency in English is required; additional languages are a plus. Skills include strong communication, reading, writing, basic math, budgeting, and problem-solving. Night, weekend, and holiday work may be required.