Assistant Front Office Manager

Omni Hotels & Resorts; Town of Florida (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A luxury hotel chain is seeking an Assistant Front Office Manager to ensure efficient operations during evening hours at their New York location. The role involves training associates, addressing guest complaints, and ensuring adherence to company standards. Candidates should have previous luxury hotel experience, excellent customer service skills, and flexibility in schedule. This position is pivotal in providing exceptional guest experiences and maintaining hotel operations.

Qualifications

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule, including nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on a continuing basis.
• Handle all guest complaints maintaining a satisfactory impression.

Skills

Customer service oriented

Detail orientation

Excellent organizational skills

Ability to multi-task

Tools

Property Management Systems

Microsoft Office Software

Job description

39 Beach Lagoon Rd, Fernandina Beach, FL 32034, USA

Job Description

Posted Tuesday, March 10, 2026 at 4:00 AM

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa.

Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands‑on training, growth opportunities, and the pride of working for a company known for exceptional service. If you’re friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.

Overview

The Assistant Front Office Manager will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.’s, ESP’s, Special Requests, etc.
• Prepare group information sheets.
• Complete check‑out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented,ability to multi‑task, detail orientation, and excellent organizational skills needed.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [e-mail].

39 Beach Lagoon Rd, Fernandina Beach, FL 32034, USA