Assistant Front Office Manager

Omni Hotels & Resorts; Town of Florida (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Omni Hotels & Resorts is seeking an Assistant Front Office Manager to oversee operations during evening hours. The ideal candidate will maintain maximum efficiency, address guest complaints, and ensure standards are met. Successful candidates will have a strong orientation towards customer service and previous experience in a luxury hotel environment is preferred.

This position requires flexibility to work various shifts, including nights and weekends. Strong organizational skills and familiarity with Property Management Systems are essential.

Qualifications

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule, including nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with department managers, especially with Night Audit.
• Handle all guest complaints satisfactorily.
• Complete weekly supply inventories.
• Prepare group information sheets.
• Complete credit check daily.

Skills

Customer service orientation

Multi-tasking

Attention to detail

Organizational skills

Tools

Property Management Systems

Microsoft Office Software

Job description

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world‑class golf, dining, family‑friendly activities and a full‑service spa.

Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands‑on training, growth opportunities, and the pride of working for a company known for exceptional service. If you're friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.

Assistant Front Office Manager

Overview

The Assistant Front Office Manager will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on a continuing basis, especially with Night Audit each evening/morning.
• Handle all guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and troubleshooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.’s, ESP’s, Special Requests, etc.
• Prepare group information sheets.
• Complete check‑out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule and be willing to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, able to multi‑task, detail oriented, and possess excellent organizational skills.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office Software.

Equal Employment Opportunity

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

Application Assistance

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [e-mail].