Temporary Front Office Guide

1-Hotels-5; New York (NY); On-site; USD 44,000 - 61,000; Full time

Job summary

Starwood Hotels is seeking a warm, welcoming Front Office Agent to ensure guests' experiences are relaxing and effortless from arrival to departure and throughout stay. You will be the first to meet guests and reflect the brand’s commitment to impeccable service.

The ideal candidate has at least 1 year of similar experience, strong customer service skills, and may speak a second language. You are a team player, detail oriented, flexible for a 24-hour operation, and ready to contribute to a

Qualifications

• Minimum of 1 year of similar work experience.
• Secondary language skills are a plus.
• Experience in guest or customer service; must be a team player, hard worker, and detail oriented.

Responsibilities

• Ensure guest experience is relaxing and effortless from arrival to departure.
• Provide impeccable service and anticipate guest needs.
• Assist guests with inquiries and requests to reflect the brand’s standards.

Skills

Guest service

Team player

Multi-tasking

Attention to detail

Flexibility

Job description

Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self.We’re current searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest’s experience is relaxing and effortless—at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat.About you...Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.Ability to speak a secondary language is a plus.Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.Is flexible and willing to meet the demands of a 24-hour operation.About us...As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.$32.85 to $43.81Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.