Assistant Front Office Manager

North Point Hospitality Group, Inc.; Savannah (GA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Free Parking / On Bus Route

Early Access to Earned Wages

Medical, Dental and Vision Insurance

Travel Discounts

401K Match

PTO After 90 Days

Competitive Pay

Job summary

North Point Hospitality Group, Inc. in Savannah seeks a Front Office Leader to oversee guest services, check-in/check-out, and room inventory while upholding service standards.

You will train staff, monitor guest satisfaction, promote hotel services, and contribute to revenue through upselling. Must have 3–5 years guest services experience and a professional, gracious host approach.

Qualifications

• Professionalism and guest-focused approach are expected.
• Experience in guest services or front desk roles is preferred.
• Ability to anticipate guest needs and respond warmly.
• Demonstrates a caring, respectful attitude toward guests and colleagues.
• Experience hosting guests, vendors, and candidates is a plus.

Responsibilities

• Oversee all Front Office operations including check-in/check-out and guest service standards.
• Monitor room inventory, availability, and overall profitability of the front desk.
• Lead, supervise, and evaluate team performance; recognize and reward excellence.
• Recruit, interview, and train front desk staff.
• Track service trends, address issues, and implement improvements.
• Manage VIP guest process and smooth guest arrivals/departures.
• Assist in upselling hotel services to maximize occupancy and revenue.

Skills

Professionalism

Guest services experience

Anticipate guest needs

Caring attitude

Gracious host

Education

High School diploma or equivalent

Job description

Why Join Us?

• Free Parking / On Bus Route


• Early Access to Earned Wages


• Medical, Dental and Vision Insurance


• Travel Discounts


• 401K Match


• PTO After 90 Days


• Competitive Pay

What you’ll do (mostly this…other duties may be assigned):

• Assist in the management of all Front Office operations to include, but not limited to guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation


• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward


• Recruit, interview and train team members


• Assist in monitoring and assessing service and satisfaction trends, address issues and make improvements accordingly


• Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out


• Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue


• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area and events

What you should bring to the table:

• Professionalism


• Ability to delight by anticipating guest needs and responding in a friendly, helpful manner


• Ability to display a consistently caring and respectful attitude


• Act as a gracious host to guests, vendors and candidates for employment


• High School diploma or equivalent


• 3-5 years’ guest services experience or equivalent

About North Point Hospitality:

North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we’ve worked with big hotel companies like Hilton and Marriott to create these projects. So far, we’ve built 38 hotels from the ground up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands. We’re also working on 5 more hotels that are either being built or planned.