Assistant Front Office Manager

Davidson Hospitality Group; Salt Lake City (UT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off (vacation, sick, bereav,

Holidays)

401K Match

Job summary

Asher Adams, located in the iconic Union Pacific Depot in Salt Lake City, is part of Davidson Hospitality Group. The Assistant Front Office Manager supports the Front Office Manager in supervising front desk, concierge, PBX and bell staff to ensure profitability and exceptional service during the evening shift.

Join a historic landmark hotel team in downtown Salt Lake City and help shape guest experiences at Asher Adams, balancing team development and operational excellence in a luxury

Qualifications

• Prior cash handling experience.
• High School graduate or G.E.D. equivalent.
• 7th/8th grade math skills required.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Six months Front Desk experience.
• Minimum of 2 years previous hotel front office or guest services experience.
• Extensive knowledge of all hotel departments.
• Excellent guest service, organization and problem solving skills.
• Ability to multi task and work in a fast paced environment.
• Knowledge of computer programs utilized in property management
• Ability to work a flexible schedule to include weekends and holidays.
• No employee will pose a direct threat to the health/safety of self or others.

Responsibilities

• Constantly answer guest questions and offer information and assistance.
• Constantly answer telephones.
• Constantly check guests in and out.
• Constantly communicate with other departments to fulfill guest needs.
• Constantly maintain work area neat and organized.
• Constantly monitor reservations made and house count.
• Constantly monitor status of guest accounts.
• Constantly report all unsafe conditions immediately.
• Constantly update information in the computer systems as needed (i.e., post charges).
• Frequently act as Manager-On-Duty when assigned.
• Frequently answer complaints and concerns that occur during shifts. If unable to handle, contact department manager or MOD.
• Frequently complete other duties as assigned by supervisor to include cross training.
• Frequently verify all shift work and deposits.
• Occasionally assist in the training and development of new Front Desk Clerks.
• Occasionally attend all mandatory meetings.
• Occasionally call other hotels in area for room status.
• Occasionally follow checklist for required duties and timelines.
• Occasionally read, pass on log and communicate with previous shift.
• Occasionally run reports and complete them, i.e., high balance, cash basis, etc.
• Occasionally use Verifone to authorize credit cards and checks.
• Occasionally other duties as assigned by Supervisor.

Skills

Cash handling

High School diploma

Math skills (7th/8th grade)

Effective communication

English fluency

Front Desk experience (6 months)

Hotel front office/guest services exp

Customer service

Organization & problem solving

Multi-tasking in fast-paced env

Property management software knowledge

Flexible schedule (weekends/holidays)

Safety awareness

Education

High School graduate or G.E.D. equivalent

Job description

Property Description

Bring Your Career to Life at Asher Adams!Be part of something extraordinary in Salt Lake City. Asher Adams, located in the iconic Union Pacific Depot, is where historic charm meets modern luxury-and we're building a team to match. Here, every role plays a part in creating unforgettable experiences for our guests and making this landmark hotel a destination in the heart of downtown.At Asher Adams, you'll find more than just a job-you'll discover opportunity. Whether you're passionate about delivering world-class service, growing your career, or being part of a dynamic, supportive team, this is your chance to shine. Join us and help shape the future of hospitality in Salt Lake City!

Overview

The Assistant Front Office Manager is responsible for assisting the Front Office Manager in the supervision of the entire front office operations to ensure profitability, exceptional service, quality and value to each guest throughout their stay. Will help oversee front office, concierge, PBX and bell staff including selecting, training, and developing the team. This position will work primarily the evening shift to ensure there is a Manager On-Duty in the evening.

Responsibilities

• Constantly. Answer guest questions and offer information and assistance.
• Constantly. Answer telephones.
• Constantly. Check guests in and out.
• Constantly. Communicate with other departments to fulfill guest needs.
• Constantly. Maintain work area neat and organized.
• Constantly. Monitor reservations made and house count.
• Constantly. Monitor status of guest accounts.
• Constantly. Report all unsafe conditions immediately.
• Constantly. Update information in the computer systems as needed (i.e., post charges).
• Frequently. Act as Manager-On-Duty when assigned.
• Frequently. Answer complaints and concerns that occur during shifts. If unable to handle, contact department manager or MOD.
• Frequently. Complete other duties as assigned by supervisor to include cross training.
• Frequently. Verify all shift work and deposits.
• Occasionally. Assist in the training and development of new Front Desk Clerks.
• Occasionally. Attend all mandatory meetings.
• Occasionally. Call other hotels in area for room status.
• Occasionally. Follow checklist for required duties and timelines.
• Occasionally. Read, pass on log and communicate with previous shift.
• Occasionally. Run reports and complete them, i.e., high balance, cash basis, etc.
• Occasionally. Use verifone to authorize credit cards and checks.
• Occasionally. Other duties as assigned by Supervisor.

Qualifications

• Prior cash handling experience necessary.
• High School graduate or G.E.D. equivalent.
• 7th/8th grade math skills required.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Six months Front Desk experience.
• Minimum of 2 years previous hotel front office or guest services experience.
• Extensive knowledge of all hotel departments.
• Excellent guest service, organization and problem solving skills.
• Ability to multi task and work in a fast paced environment.
• Knowledge of computer programs utilized in property management
• Ability to work a flexible schedule to include weekends and holidays.
• No employee will pose a direct threat to the health/safety of self or others.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EEO AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.