Assistant Front Office Manager

Asher Adams, Autograph Collection; Salt Lake City (UT); On-site; USD 42,000 - 62,000; Full time

Job summary

Asher Adams in Salt Lake City is seeking an Assistant Front Office Manager to help supervise the front office, concierge, PBX and bell staff, with an emphasis on delivering exceptional service and operational efficiency.

This role focuses on evening shift coverage, staff development, guest satisfaction, and coordinating with other hotel departments to create a seamless guest experience in the Union Pacific Depot landmark.

Qualifications

• Prior cash handling experience necessary.
• Read, write and speak English fluently.
• Six months Front Desk experience.
• Minimum of 2 years previous hotel front office or guest services experience.
• Extensive knowledge of all hotel departments.
• Excellent guest service, organization and problem solving skills.
• Ability to multi task and work in a fast paced environment.
• Knowledge of computer programs utilized in property management
• Ability to work a flexible schedule to include weekends and holidays.
• No employee will pose a direct threat to the health/safety of self or others.

Responsibilities

• Constantly. Answer guest questions and offer information and assistance.
• Constantly. Answer telephones.
• Constantly. Check guests in and out.
• Constantly. Communicate with other departments to fulfill guest needs.
• Constantly. Maintain work area neat and organized.
• Constantly. Monitor reservations made and house count.
• Constantly. Monitor status of guest accounts.
• Constantly. Report all unsafe conditions immediately.
• Constantly. Update information in the computer systems as needed (i.e., post charges).
• Frequently. Act as Manager-On-Duty when assigned.
• Frequently. Answer complaints and concerns that occur during shifts. If unable to handle, contact department manager or MOD.
• Frequently. Complete other duties as assigned by supervisor to include cross training.
• Frequently. Verify all shift work and deposits.
• Occasionally. Assist in the training and development of new Front Desk Clerks.
• Occasionally. Attend all mandatory meetings.
• Occasionally. Call other hotels in area for room status.
• Occasionally. Follow checklist for required duties and timelines.
• Occasionally. Read, pass on log and communicate with previous shift.
• Occasionally. Run reports and complete them, i.e., high balance, cash basis, etc.
• Occasionally. Use verifone to authorize credit cards and checks.
• Occasionally. Other duties as assigned by Supervisor.

Skills

Cash handling

Front desk experience

Guest service

Communication

Multitasking

Problem solving

English fluency

Flexible schedule

Education

High School diploma or GED

7th/8th grade math skills

Tools

Property management software

Job description

Bring Your Career to Life at Asher Adams!

Be part of something extraordinary in Salt Lake City. Asher Adams, located in the iconic Union Pacific Depot, is where historic charm meets modern luxury—and we’re building a team to match. Here, every role plays a part in creating unforgettable experiences for our guests and making this landmark hotel a destination in the heart of downtown.

At Asher Adams, you’ll find more than just a job—you’ll discover opportunity. Whether you’re passionate about delivering world-class service, growing your career, or being part of a dynamic, supportive team, this is your chance to shine. Join us and help shape the future of hospitality in Salt Lake City!

Overview

The Assistant Front Office Manager is responsible for assisting the Front Office Manager in the supervision of the entire front office operations to ensure profitability, exceptional service, quality and value to each guest throughout their stay. Will help oversee front office, concierge, PBX and bell staff including selecting, training, and developing the team. This position will work primarily the evening shift to ensure there is a Manager On-Duty in the evening.

Responsibilities

• Constantly. Answer guest questions and offer information and assistance.
• Constantly. Answer telephones.
• Constantly. Check guests in and out.
• Constantly. Communicate with other departments to fulfill guest needs.
• Constantly. Maintain work area neat and organized.
• Constantly. Monitor reservations made and house count.
• Constantly. Monitor status of guest accounts.
• Constantly. Report all unsafe conditions immediately.
• Constantly. Update information in the computer systems as needed (i.e., post charges).
• Frequently. Act as Manager-On-Duty when assigned.
• Frequently. Answer complaints and concerns that occur during shifts. If unable to handle, contact department manager or MOD.
• Frequently. Complete other duties as assigned by supervisor to include cross training.
• Frequently. Verify all shift work and deposits.
• Occasionally. Assist in the training and development of new Front Desk Clerks.
• Occasionally. Attend all mandatory meetings.
• Occasionally. Call other hotels in area for room status.
• Occasionally. Follow checklist for required duties and timelines.
• Occasionally. Read, pass on log and communicate with previous shift.
• Occasionally. Run reports and complete them, i.e., high balance, cash basis, etc.
• Occasionally. Use verifone to authorize credit cards and checks.
• Occasionally. Other duties as assigned by Supervisor.

Qualifications

• Prior cash handling experience necessary.
• High School graduate or G.E.D. equivalent.
• 7th/8th grade math skills required.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Six months Front Desk experience.
• Minimum of 2 years previous hotel front office or guest services experience.
• Extensive knowledge of all hotel departments.
• Excellent guest service, organization and problem solving skills.
• Ability to multi task and work in a fast paced environment.
• Knowledge of computer programs utilized in property management
• Ability to work a flexible schedule to include weekends and holidays.
• No employee will pose a direct threat to the health/safety of self or others.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre- employment drug test and background check required. We participate in E-Verify.