Part-Time Overnight Assistant Front Office Manager

Crescent Hotels & Resorts; Washington (District of Columbia); On-site; USD 35,000 - 55,000; Part time

Job summary

An established industry player in hospitality is seeking a dedicated Night Manager to join their Front Office team. This role involves overseeing hotel operations during overnight shifts, ensuring guest safety and satisfaction through excellent service and efficient administration. The ideal candidate will excel in guest relations, manage financial transactions accurately, and foster a supportive environment for both guests and staff. If you are a night owl with a passion for customer service and hotel operations, this opportunity offers a rewarding path in a diverse and inclusive workplace.

Qualifications

• Knowledge of Front Office operations and excellent customer service skills.
• Minimum two years' supervisory experience or four years' front office experience.

Responsibilities

• Oversee hotel operations during overnight hours ensuring guest safety.
• Manage check-in/check-out procedures efficiently and address guest complaints.

Skills

Customer Service

Communication

Multitasking

Front Office Operations

Cash Handling

Education

High School Diploma

2 years supervisory experience

4 years front office experience

Tools

Windows

Hotel Management Software

Marriott Software

LightSpeed

Job description

What are we looking for?

We are seeking a dedicated team member to join our Front Office team. We offer two regular overnight shifts per week, preferably on Friday and Saturday. Competitive salaries and a part-time benefits program are available.

Does this sound like you?

Are you a night owl? Do you excel in guest service and communication? Are you confident in handling policies and mentoring peers? Do you take pride in representing DC's history and values? If you answered yes, this position may be for you!

What will I be doing?

The Night Manager oversees hotel operations during overnight hours, ensuring guest safety and satisfaction through administrative, guest relations, and security duties.

What are my essential job functions?

Guest Services:

• Maintain guest service standards and respond to reviews, implementing service recovery as needed.
• Handle inquiries, reservations, and promote hotel offerings to increase occupancy and revenue.
• Foster guest relations by providing timely and knowledgeable responses.
• Coordinate guest arrivals, departures, and transportation to enhance guest experience.
• Maintain a friendly and courteous demeanor at all times.

Front Desk Duties:

• Manage check-in/check-out procedures efficiently.
• Address guest complaints promptly to ensure satisfaction.
• Assist guests with various needs such as luggage and inquiries.

Financial / Cost Control:

• Handle cash transactions accurately and responsibly.
• Maintain precise hotel records of financial transactions.

Employee Relations:

• Assist in performance evaluations and staffing needs.
• Provide local recommendations to guests.
• Ensure proper communication and training within the team.

Administrative Duties:

• Complete daily checklists and logs.
• Participate in hotel management programs and perform additional duties as assigned.

What are we looking for?

The successful candidate will have:

• Knowledge of Front Office operations and excellent customer service skills.
• Ability to communicate effectively and handle multiple tasks.
• Flexibility for long hours and overnight shifts.
• Professional appearance and adherence to hotel standards.
• Minimum two years' supervisory experience or four years' front office experience.
• Proficiency in Windows and hotel management software; Marriott and LightSpeed experience preferred.

What's it like working for us?

At Crescent Hotels & Resorts, we value diversity, respect, and creating a supportive environment for our associates. We are committed to equity, inclusion, and promoting a culture of open dialogue and growth.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For more information, review the Know Your Rights notice from the Department of Labor.