Assistant Front Office Manager

BENCHMARK; Hammock Beach (FL); On-site; USD 46,000 - 56,000; Full time

Job summary

Pyramid Global Hospitality at Hammock Beach Golf Resort & Spa seeks a Front Desk Assistant Manager to support the Front Desk Manager in delivering attentive, friendly, and efficient service while optimizing room revenue and occupancy.

The role requires 5 years of progressive hotel experience or a 2-year degree with 3+ years, or a 4-year degree with 1+ year, with supervisory experience. Proficiency in Windows and strong communication is essential.

Qualifications

• At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree with 3+ years of related experience; or a 4-year college degree with 1+ year of related experience.
• Supervisory experience required.
• Must be proficient in Windows operating systems.
• Ability to convey information clearly and work well under pressure.

Responsibilities

• Assist the Front Desk Manager in daily operations and guest service at the Front Desk.
• Lead and motivate Front Desk staff to ensure attentive and efficient service.
• Participate in interviews, training, and performance appraisals per SOPs.
• Maximize room revenue and occupancy through effective status reviews and reporting.

Skills

Customer service

Supervisory experience

Communication

Problem solving

Attention to detail

Education

2-year college degree

4-year college degree

Tools

Windows OS

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Welcome to Hammock Beach Golf Resort & Spa, a premier destination within the Pyramid Global Hospitality portfolio. Nestled along the stunning Atlantic coastline, this luxury resort features 285 beautifully appointed guest rooms and an impressive 114,410 sq. ft. of meeting space, making it an exceptional setting for conferences, events, and unforgettable gatherings. At Hammock Beach Golf Resort & Spa, team members have the opportunity to be part of a world-class hospitality experience, surrounded by breathtaking ocean views, championship golf courses, and a commitment to delivering unparalleled service. If you're passionate about hospitality and ready to grow your career in a supportive, people-first environment, explore the exciting opportunities available at Hammock Beach Golf Resort & Spa.What you will have an opportunity to do:Job SummaryThe Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing allguests with quality service prior to and throughout their stay, while maximizing room revenue andoccupancy.Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks morethan 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.Education & Experience• At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and3 or more years of related experience; or a 4-year college degree and at least 1 year of relatedexperience.• Supervisory experience required.• Must be proficient in Windows operating systems.• Must be able to convey information and ideas clearly.• Must be able to evaluate and select among alternative courses of action quickly and accurately.• Must work well in stressful, high pressure situations.• Must maintain composure and objectivity under pressure.• Must be effective in handling problems in the workplace, including anticipating, preventing,identifying and solving problems as necessary.• Must have the ability to assimilate complex information, data, etc., from disparate sources andconsider, adjust or modify to meet the constraints of the particular need.• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.• Must be able to work with and understand financial information and data, and basic arithmeticfunctions.Job Duties & Functions• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.• Maintain regular attendance in compliance with Pyramid Global Hospitality standards, as required byscheduling which will vary according to the needs of the hotel.• Maintain high standards of personal appearance and grooming, which include wearing the properuniform and name tag when working (per brand standards).• Comply at all times with Pyramid Global Hospitality standards and regulations to encourage safe andefficient hotel operations.• Comply with certification requirements as applicable for position to include: Food Handlers, AlcoholAwareness, CPR & First Aid.• Maintain a warm and friendly demeanor at all times.Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk.• Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk orthrough Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guestsatisfaction.• Assist to Motivate, coach, counsel and discipline all Front Desk personnel according to Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk.• Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk orthrough Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.• Assist to Motivate, coach, counsel and discipline all Front Desk personnel according to Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk.• Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk orthrough Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.• Assist to Motivate, coach, counsel and discipline all Front Desk personnel according to Pyramid Global Hospitality S.O.P.'s.• Ensure compliance to brand and company training, using the steps to effective training according toPyramid Global Hospitality standards.• Assist with preparation of all Front Desk interviews and follow hiring procedures according to Pyramid Global Hospitality S.O.P.'s.• Assist with 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s.• Assist with development of employee morale and ensure training of Front Desk personnel.• Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency, monitorcredit report and maintain close observation of daily house count.• Attend all required Rooms Merchandizing meetings with all appropriate reports and documentationnecessary to establish select sell guidelines and implement appropriate restrictions.• Assist with supervision of the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy.Hospitality S.O.P.'s.• Ensure compliance to brand and company training, using the steps to effective training according to Pyramid Global Hospitality standards.• Assist with preparation of all Front Desk interviews and follow hiring procedures according to establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk.• Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guestsatisfaction.• Assist to Motivate, coach, counsel and discipline all Front Desk personnel according to Pyramid Global Hospitality S.O.P.'s.• Ensure compliance to brand and company training, using the steps to effective training according to establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk.• Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guestsatisfaction.• Assist to Motivate, coach, counsel and discipline all Front Desk personnel according to Pyramid Global Hospitality S.O.P.'s.• Ensure compliance to brand and company training, using the steps to effective training according to Pyramid Global Hospitality standards.• Assist with preparation of all Front Desk interviews and follow hiring procedures according to Pyramid Global Hospitality S.O.P.'s.• Assist with 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s.• Assist with development of employee morale and ensure training of Front Desk personnel.• Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency, monitorcredit report and maintain close observation of daily house count.What are we looking for?Compensation:$51,000-$51,000Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.