Assistant Front Office Manager

Hyatt Hotels; Omaha (NE); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a vibrant team at a boutique hotel in Omaha, where your contributions redefine hospitality. As an Assistant Front Office Manager, you will oversee daily operations and ensure exceptional guest experiences. This role values creativity and teamwork, offering a supportive environment that encourages personal growth. With a focus on excellence and community impact, you will help create memorable moments for guests while enjoying comprehensive benefits and a culture that feels like home. If you’re passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Teledoc Service

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Matching

Qualifications

• 1+ year of management experience in hotel front office.
• 2+ years in front office operations or guest services.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Assist Front Office Manager in overseeing daily operations.
• Ensure top-tier customer service and manage staff.
• Work evening shifts for managerial coverage.

Skills

Management Experience

Customer Service

Microsoft Office Suite

Organizational Skills

Cash Handling

Education

Hospitality Management Degree

Tools

Hotel Property Management Systems

Job description

Property Description

At The Cottonwood, we’re more than just a boutique hotel — we’re a proud team of passionate people dedicated to excellence, community impact, and creating memorable experiences. Located in Omaha's vibrant Blackstone District, our hotel blends historic charm with modern elegance. Once the historic Blackstone Hotel, The Cottonwood now stands as a local gem, offering stylish ambiance, state-of-the-art amenities, and exceptional service that sets industry standards.

Joining our team means entering an environment that celebrates creativity, values ideas, and recognizes every role's importance in guest satisfaction. Whether welcoming guests at the front desk, crafting cocktails, or supporting behind the scenes, your contribution is valued. We foster a collaborative, supportive culture that encourages growth, shines a light on individual talents, and makes a real difference.

If you’re seeking more than just a job — if you want to be part of a place that feels like home, where your talents are appreciated, and your passion has purpose — we’d love to meet you. Join us at The Kimpton Cottonwood Hotel and help redefine hospitality in Omaha — one guest, one moment, and one team member at a time.

Overview

We are seeking a highly motivated and detail-oriented Assistant Front Office Manager to join our team. In this role, you will assist the Front Office Manager in overseeing daily front desk operations, ensuring top-tier customer service, managing staff, and ensuring adherence to procedures and policies. This position primarily works evening shifts to ensure managerial coverage during that time. As an integral part of our team, you will contribute significantly to the success of our beautiful property.

Qualifications

1. Prefer 1+ year of departmental management or supervisory experience in hotel front office
2. Minimum 2+ years of experience in front office operations, guest services, or related hospitality roles
3. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and hotel property management systems
4. Ability to work in a fast-paced environment and handle stressful situations professionally
5. Strong organizational and multi-tasking skills, with keen attention to detail
6. Prior cash handling experience necessary

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, and entertainment venues across the US. We partner with Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, offering a unique entrepreneurial management style combined with personalized service and extensive expertise. Our heritage of delivering value is reflected in our comprehensive benefit program designed to enhance the well-being of our team members and their families, including:

• Multiple tiers of medical coverage
• Dental & vision coverage
• 24/7 Teledoc service
• Free medications for maintenance conditions
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off (vacation, sick, bereavement, holidays)
• 401K matching

Working at Davidson is more than a job — it’s a calling. You’ll help redefine quality hospitality for our guests, clients, partners, and colleagues. We are an equal opportunity employer; minorities, females, veterans, individuals with disabilities, gender identities, and sexual orientations are encouraged to apply. Davidson Hospitality is a drug-free workplace, requiring pre-employment drug testing and background checks, and participates in E-Verify.