Front Desk Supervisor

Atrium Hospitality; Norfolk (VA); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

401(k) match

Health coverage

PTO & vacation

DailyPay

Wellness programs

Tuition reimbursement

Brand discounts

Job summary

Atrium Hospitality's Norfolk Sheraton is seeking a Full-time Front Desk Supervisor in Norfolk, VA. You will oversee daily front desk operations, check-ins/outs, and guest services, ensuring a warm, efficient experience for every guest.

Lead and train front desk associates, respond to guest concerns with urgency, manage cash handling and shift reports, and support VIP arrivals as needed. We value service, teamwork, and a positive attitude, offering strong growth opportunities and comprehensive

Qualifications

• Customer service and leadership experience in a hospitality setting.
• Strong communication skills across guests, staff and departments.
• Detail-oriented and organized with experience in hotel systems.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates - you're the team's go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed - whether that's answering phones, updating the reader board, or helping with VIP arrivals.

Skills

Customer service

Leadership

Communication

Technical skills

Tools

Hotel systems

Job description

Hotel : Norfolk Sheraton 777 Waterside Drive Norfolk, VA 23510 Full time Compensation Range : $18.63 - $19.56 Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What's in it for you? The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

Benefits

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverage - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

Job Description

What You Will Do

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates - you're the team's go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed - whether that's answering phones, updating the reader board, or helping with VIP arrivals.

What We Are Looking For

• Customer service and leadership experience - You've led teams, kept things calm under pressure, and know how to create a welcoming vibe.
• Strong communication skills - You'll coordinate with guests, staff, and other departments like a pro.
• Detail-oriented and organized - From shift reports to guest requests, you keep the little things from becoming big problems.
• Tech confident - Hotel systems, emails, reports - nothing fazes you.
• Able to lift 50 lbs and stay on your feet - Because leading by example sometimes means grabbing a luggage cart.

Why Atrium: Hear it from Maria

For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Equal Opportunity Employer

Atrium is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business: Service We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome. Perseverance We will be better today than we were yesterday. Inclusion We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization. Respect We treat others the way we would like to be treated. Innovation We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience. Teamwork Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible. In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education.

When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization. Come grow with us!