Assistant Front Office Manager

Atrium Hospitality; Norfolk (VA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

401(k) plan with company match

Health coverage

Paid Time Off

DailyPay

Tuition reimbursement

Employee discounts

Job summary

Atrium Hospitality's Norfolk Sheraton hotel is seeking a Front Desk Lead to guide the front desk team and deliver a warm, seamless guest experience that builds loyalty.

You will respond to guest needs with professionalism, manage inventory and schedules, oversee daily operations across shifts, and step in for the Front Office Manager when needed, including Night Audit, Shuttle, or Concierge duties. Safety and guest satisfaction come first.

Qualifications

• Customer service experience is essential.
• Hospitality background is a plus.
• High school diploma or equivalent.
• A valid driver's license is needed for occasional guest transportation.
• Comfort with technology to manage guest information and team coordination.
• Physical ability to lift 50 lbs and stay active.

Responsibilities

• Lead the front desk team to deliver a warm, seamless guest experience.
• Respond to guest needs with professionalism and empathy.
• Support financial goals by managing inventory, controlling costs, and optimizing schedules.
• Oversee daily front desk operations across all shifts.
• Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles.
• Promote a safe, welcoming environment by following safety procedures.

Skills

Customer service

Hospitality background

Team leadership

Job description

Hotel : Norfolk Sheraton 777 Waterside Drive Norfolk, VA 23510

Full time Compensation Range : $24.00 - $25.20 Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. Career Growth & Learning - 40% of our management hires are internal promotions! Invest in Your Future - 401(k) plan with company match. Comprehensive Health Coverage - Medical, dental, and vision insurance options. Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services. Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

Job Description

What You Will Do Lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction. Respond to guest needs with professionalism and empathy, ensuring timely resolution and follow-through. Support financial goals by managing inventory, controlling costs, and optimizing schedules. Oversee daily front desk operations, ensuring tasks are completed across all shifts. Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles. Promote a safe, welcoming environment by following all safety and security procedures.

What We Are Looking For

Customer service experience is essential because creating memorable guest moments is what we do best. Hospitality background is a plus—it helps you understand the rhythm and flow of hotel life. High school diploma or equivalent provides the foundation for your leadership journey. A valid driver's license is needed since you may occasionally assist with guest transportation. Comfort with technology is important to manage guest information and team coordination. Physical ability to lift 50 lbs and stay active ensures you’re ready to support the team hands-on.

Atrium Leadership

Accountable Achievers: take ownership and deliver results with pride and consistency. Agile Thinkers: adapt quickly and solve problems with creativity and calm. Talent Curators: grow people, not just teams, through coaching and support. Transparent Leaders: communicate clearly and lead with integrity and trust. We lead with SPIRIT: Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork.

Why Atrium

Here it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Atrium is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights:

https://www.atriumhospitality.com/privacy-policy

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business: Service We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome. Perseverance We will be better today than we were yesterday. Inclusion We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization. Respect We treat others the way we would like to be treated. Innovation We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience. Teamwork Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible. In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization. Come grow with us!